Grand Millennium Al Wahda hosts Les Clef d'Or

Grand Millennium Al Wahda hosted the UAE chapter of the official international Concierge Association’s first ever meeting last week.

The meeting brought together concierges from across the Emirates, and facilitate sharing of ideas and experiences across hotels.

Michael Sorgenfrey, general manager of Grand Millennium welcomed the country’s top concierges to the hotel in his opening speech. He said: “It is a great honour to host the cream of the UAE’s concierges here in Grand Millennium Al Wahda. Our hotel, as well as Millennium & Copthorne as a group, are committed to continuous development of our staff, our standards and best practice, and we are proud to support Les Clef d’Or in the UAE.”

The meeting was attended by high profile senior figures from the tourism industry including representatives from the Dubai Department of Tourism and Commerce Marketing (DTCM), the International Herald Tribune, Ferrari World and the Dubai Islamic Arts Centre, as well as Grand Millennium Al Wahda’s chief concierge and president of Les Clef d’Or, Charles Ferrer.

The organisation aims to enhance the hospitality experience and provide professional development and networking opportunities, and some of the topics discussed included a training workshop run by DTCM, strengthening the ties between UAE concierges with a commitment to solidarity and integrity, and the UAE chapter’s bid to become host nation for the 2016 international Les Clef d’Or congress.