September's Agent of the Month

Name: Shafeeq C Abdurahiman
Position: Supervisor (Reservation & Ticketing)
Company: Azzam Travel
Age: 36
Time in the travel industry: 12 years
Time at the company: six years

What’s the biggest booking you have ever made?
It was for a high revenue client and his family for around US$ 136,121 (AED 500,000). They travelled to Europe and the US on Emirates and BA on First and Business Class.

What is your ambition for the future?
I would like to become a general manger in our industry.

Where’s your favourite place to travel to / and why?
Kumarakom in Kerala. It’s a very naturally beautiful place, calm and quiet. When I want to relax I go there and take a houseboat for two days and eat my favourite special seafood.

How do you feel about being nominated ATN’s travel agent of the month?
Surprised and thrilled. I think this is one of my rewards for my hard work, patience and flexibility.

Have you ever gone ‘above and beyond’ for a client?
Yes, I overcome my regular clients expectations so many times, that’s why they are very happy with me.

What do you love most about your job?
I love handling my VIP & corporate clients and staying competitive in the market by providing extraordinary services. Also, it’s a pleasure to work in my office with my manager and colleagues.

What's the worst thing about being a travel agent?
We have to be alert around the clock in order to serve clients at any time. We also sometimes need to be extra patient to handle our clients.

“Shafeeq is very hard working, flexible and productive.He joined our agency in 2005 and within three years increased our sales by over 45%. He has a very good character, is sincere and knows how to handle different customers easily. Our managers are very happy with his ability and hard work.”
Shafeeq was nominated for Travel Agent of the Month by Janadhanan Pattiery, Sr. Accountant, Azzam Travel, Abu Dhabi