13 ITL World
Staff: 152 Offices: 12 Managing director: Sideek Ahmed Haji Panamtharayil

Headquartered in Mumbai, India, ITL World spread its roots into the GCC in 2006. The company now employs 152 staff in the Middle East travel sector at 12 offices across Qatar, Bahrain, Saudi Arabia and the UAE with annual sales volume of around US $250 million.

This year the company has focused its energies on staff retention and recruitment with new training programmes such as regular in-house leadership, delegation and team building to keep moral and motivation high; and recruitment of experienced staff for all branches including experts in various disciplines such as accounting, MICE, leisure, operations and sales.

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ITL World has moved into contracting directly with local hotel groups and has appointed renowned DMCs globally to handle clients in order to ensure quality services from booking through to final execution.

New technological developments include the launch of E Travel in all branches; Jotter — an in-house system which helps in quoting/booking; and a new B2B portal to be launched soon.

Going forward the plan for ITL World is to expand into offering DMC services in the UAE and Saudi Arabia and to introduce a new incentive scheme for clients as well as staff.