02 Dnata Travel Services
Offices: 100 Staff: 1,000 Divisional Vice President: Majid Al Mulla
Owned by the Emirates Group, Dnata Travel Services has developed extensive coverage across the Middle East region, with more than 1,000 employees at 100 locations in the UAE, Saudi Arabia, Qatar, Bahrain, Oman and Afghanistan.
Dnata also represents global corporate TMC HRG from North Africa to West Asia. Dnata covers all travel segments, including corporate, retail, trade, eCommerce, contact centres, government travel and holidays through an unparalleled variety of distribution channels.
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In April this year, Dnata underwent a global re-brand as part of an effort to unify its international outstations and divisions as one. A brand new company logo, vision, mission and set of values were created to encompass Dnata’s diverse portfolio of businesses and unify its 20,000 employees around the world.
With over 50 years experience in the travel industry the company continues to expand into new territories and partnerships. It was recently awarded the shore excursions contract for Costa Cruises, and its strong focus on building up non-air product offering has paid off with triple digit growth during key holiday periods.
With customer care another priority, Dnata’s customer contact centre was recently developed to become one of the region’s leading contact centres.
The coming year will see a strong focus on eCommerce for Dnata and a target to continue growth rates ahead of the market in all regions, as well as to evaluate further expansion opportunities.
Vice president of Dnata Travel Majid Al Mulla has over 20 years experience in the field of travel and has been instrumental in driving the growth of Dnata since joining the company in 1999. This year saw Al Mulla elected as president of the Dubai Travel and Tour Agents Group (DTTAG). He is dedicated to galvanising support for the body from Dubai’s travel trade and has pledged to win the support of travel agency owners and government bodies to drive the travel industry forward.
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Nov 22, 2012 , United Arab Emirates
Where is sntta?
Oct 22, 2012 , United Arab Emirates
Hi Andrew!!! I was an ex-staff in Regency Travel & Tours in Doha. You are right! the Regency is the biggest travel agency in QATAR ONLY not in the middle east. If I'm not mistaken, they have 32 branches, outlets and including the implants. They always got the award of 'World's Leading Travel Agen...