Hilton unveils Conrad Concierge for mobile devices

Hilton Worldwide has launched Conrad Concierge, dubbed the first  service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio.

Conrad Concierge invites travellers to customise the details of a hotel stay before, during and after each visit from a smartphone or tablet across more than 20 Conrad hotels and resorts.

“Conrad guests represent a new generation of global travellers for whom life, business and pleasure seamlessly interact,” said John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide.

Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge has been desigened to deliver on the brand’s promise of the" Luxury of Being Yourself".

“Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it’s scheduling a wake-up call while you’re at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience," added Vanderslice.

A national survey of US consumers released by Conrad showed that nearly 75% of consumers use a smartphone, tablet or computer when booking elements of their travel.

According to the survey, 77% of travellers value service when selecting a hotel. Moreover, nearly 70% of US travellers prefer hotels that can customise their experience to reflect their personal desires and anticipate their needs.

“When it comes to hotels, younger, more affluent travellers don’t necessarily want to interact with the concierge,” said global travel expert and author Claire Newell.

With a few clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wake-up calls and more.

The technology is available in 13 languages and is designed for Apple®[1] and AndroidTM[2] operating systems.

Click here to download Conrad Concierge to any Apple or Android mobile device. 

Survey methodology

Edelman Berland conducted a 10-minute online survey among a US representative sample of n=1000 Americans ages 18 plus. The margin of error for this sample is +/- 3.1% at the 95% confidence level. The online survey was fielded between November 12 and November 14, 2012.