REVEALED: Housekeeping suppliers you should know
From new-to-market entrepreneurs and niche enterprises through to established names and turn-key solution providers, Hotelier Middle East presents exclusive interviews with a selection of the hotel supply-side companies playing an essential role in the future growth and prosperity of the Middle East hospitality industry
For the first time, Hotelier Middle East has compiled a list of 19 hospitality housekeeping and room suppliers operating in the Middle East hotel sector that we believe offer services and products that might just make your lives a little easier.
From the large all-singing, all-dancing supplier solutions to the smaller new and niche enterprises, together these companies are essential for any general manager or procurement expert’s contact book.
Article continues on next page ...
A. RONAI LLC
A. Ronai LLC is an all-round hospitality and catering solutions company offering a wide variety of table-top crockery, cutlery, glassware, lighting and kitchen equipment. The company also offers a full range of uniforms for both front and back of house with bespoke options available from its in-house design and production team.
A. Ronai began operations in the UK in 1947, and A. Ronai LLC was set up in the UAE in 2005 and currently employs more than 70 people. In 2013, several of A. Ronai’s supply partners launched new products, including a new Craft ‘country inspired’ range in a variety of colours from Steelite.
Another supply partner, Genware, has also developed its more decorative items with salt and pepper shakers, jars, blackboards and a whole host of restaurant and cafe essentials.
A. Ronai is currently developing its online and direct marketing services to improve communication with its clients and ensure they receive the most up to date, relevant information to suit their needs.
Tel: +971 4 2414 409
Email: enquiries@ronai.ae
Web: www.ronai.ae
Article continues on next page ...
ALLIANCE LAUNDRY SYSTEMS
Commercial laundry equipment manufacturer Alliance Laundry Systems first began operations in the Middle East in 1952 and its net revenue for the Middle Eastern and African markets in 2012 was US $25.4 million.
Alliance Laundry Systems offers brands such as UniMac, Speed Queen and IPSO for the Middle Eastern hospitality market. Through its global network of corporate sales staff, knowledgeable distributors and factory-trained technicians, Alliance provides customers with comprehensive service and support.
The company’s most popular product, UniMac, recently expanded its product line to 45-pound and 65-pound washer-extractors with new OPTispray technology, which delivers optimised rinsing through unique bath and spray rinse intelligence, which can provide a 12% faster rinse cycle time.
Through its global Customer One customer service initiative, Alliance is able to offer operators machines that deliver long-lasting, reliable performance and industry-leading technology that can increase throughput and offer an unwavering commitment to customer satisfaction.
Web: www.alliancelaundry.com
Article continues on next page ...
DIVERSEY INC.
Diversey is a global provider of sustainable cleaning, sanitation and hygiene systems and solutions. As a part of Sealed Air, Diversey aims to become a new global leader in food safety and security, facility hygiene and product protection.
In 2012, Diversey launched the first ever range of cleaning solutions developed specifically for the Middle East environment. The TASKI six-machine range, each having different functions and capacities, was designed following extensive research over two years, which took into account both existing and prospective customers.
The range includes the TASKI Ergodisc HD, built with a resilient metal chassis and extra weight to handle challenging floor surfaces, as well as five different TASKI Swingo models.
The machines were developed specifically for densely populated cities with high traffic areas, as well as the extreme temperatures and high amounts of dust. The squeegees used have a 99% water pickup rate, which can result in water savings of up to 50%.
Tel: +971 4 8819 470 • Web: www.diversey.com
Article continues on next page ...
DULSCO
S Balakumar, managing director of Dulsco, explains why recycling should be at the top of everyone’s agenda
When was your company established?
Dulsco was first established in 1935 and in 1996 waste management services was added to our portfolio.
Tell us about the growth of the company?
Dulsco has shown significant year on year growth with the waste management services business growing in terms of market share. Dulsco has also been voted for three consecutive years as one of the top 15 companies to work for in the UAE by the ‘Great Places to Work’ institute and we now currently employ around 6000 members of staff.
What is your company vision?
Our vision is to be the leading regional provider of quality services through strengthening relationships between clients, vendors and employees.
What are your core products and services for the hospitality industry?
Through its operations in Abu Dhabi and Dubai, Dulsco offers hotels and other companies an end-to-end waste management solution for the hospitality industry.
These include:
• Hazardous and non-hazardous solid and liquid waste collection and disposal
• Recycling services
• Waste audit and designing tailor made recycling programme
• Customised education and awareness programmes
• Provision of bins and related equipment
• Collection and transport of recyclables
• Reporting and analysis
• Waste handling equipment and fabrication
• Facility management support services
• Grease trap cleaning
• Cleaning of tanks and pipelines
• Pest control services
• Fresh water transportation and supply
• Road sweeping services
What new products have you launched recently?
Dulsco has continuously been updating its services and products portfolio to help its hospitality clients adhere to regulations and reduce their carbon footprint. Dulsco has also introduced new equipment like bin compactors. This is beneficial for the hotels as it reduces the number of trips required for waste collection, resulting in considerable cost savings.
Organic waste accounts for almost 40% of waste generated by hotels and we have piloted ‘Converta’ at select properties. The Converta processes food waste into a nutrient-rich soil supplement. Up to 90% of a hotel’s food waste can be composted with Converta.
The most significant best practice introduced by Dulsco is ‘Recycle to Regain’. This initiative involves designing end-to-end recycling programmes including waste audits, programme design, providing the right equipment, as well as awareness training for housekeeping staff, environment managers and senior management.
What is your best seller?
Collection and disposal of solid and liquid waste remains our core service and the most popular as well. The service is by nature essential to every home or commercial establishment. Dulsco is a specialist in the collection, transportation and disposal of hazardous waste and non-hazardous solid and liquid waste. Recycling services are gaining importance and emerging as a best seller with many hotels and organisations in the other sectors actively seeking this service.
What other news is there from your company this year?
Recycle to Regain mobilised 23,000 school students across UAE and Qatar and collected 6.8 tonnes of recyclables in just a week. As part of continuous efforts to bring together the hospitality community, Dulsco regularly organises sports tournaments for hotel teams. Recently Dulsco concluded the second edition of the inter-hotel volley ball tournament in which eight hotel teams participated.
What do you offer hotels above and beyond expectation?
We work with the hotels not just as a service provider, but more as a partner. On a regular basis we do waste audit for hotels to ascertain if the current waste management support system is in alignment with their waste generation. This helps us and the hotels be more proactive. We also support the hotels in achieving their ‘green’ targets and thereby earn them green certification.
Tel: 800-WASTE (92783)
Email: customercare@dulsco.com, abudhabi@dulsco.com
Web: www.dulsco.com
Article continues on next page ...
GUNTER FACILITY SUPPLIES
Nicolas König, managing director, Gunter Facility Supplies LLC, explains why the company’s staff are its most important resource
When was your company established?
Gunter Facility Supplies LLC (GFS) was established in 2003, along with supporting offices in USA, Hong Kong and Europe. We specialise in providing all kinds of hotel speciality products to satisfy not only our customer’s requirements but also primarily the satisfaction of their hotel guests.
How many people does your company employ?
Between the head office and warehouse GFS employ about 30 passionate and qualified people. Included in the company’s objectives is the need “to recognise and develop GFS’s most important resources — our people”.
What is the company’s annual turnover?
GFS has a long relationship of trust with the biggest and most influential hospitality group within the Middle East, and we continue to rapidly expend with a current turnover of US $9 million.
What is your company vision?
A passion for service excellence. Another of the company’s goals, which we impress upon our staff is to “establish loyalty, harmony and inter-company cooperation”, which will reflect on the flawless services we deliver to our clients/partners.
Our vision is to continually improve the quality and effectiveness of whatever products or services are offered by each of our operations; and to recognise changing economic conditions and to act on time to minimise and control any adverse effects.
Clients benefit from our longstanding experience in the hotel business and based on our personal observations of the needs of each and everyone, combined with our dedication to our clients, we provide many varieties of hotel amenities that will surely match their needs.
What are your core products and services for the hospitality industry?
With hands-on experience in hotel operations and pre-openings, GFS is uniquely qualified to understand, identify and cater hospitality purchasing requirements within the region and beyond, and with our large warehouse space in Dubai we can also support your storage needs. Having our own delivery team and trucks will enable us to deliver stock on request, as well as keeping emergency supplies for those unpredicted requirements between scheduled deliveries.
GFS supplies hotels amenities such as hair shampoo, hair conditioner, shower gel, body moisturiser/ body lotion and soap.
Customers can enhance their brand identity or reflect their interior design through fully customised amenity lines — each line as personal and unique as their property and guest profile.
Furthermore, GFS also supplies:
• Linen and towelling (F&B linens, bathroom linens, bed linens, blankets, quilt, pillows, mattress protector)
• PHS products (air freshening, hand care services, baby changing, medical services, vending services, air cleaning, air enhancement, air sanitising)
• Airline pouches (economy, business class and first class)
• F&B operating equipment (glassware, chinaware, flatware/ hollowware, chaffing dish, F&B carts, kitchen utensils, bar equipment)
What other news is there from your company this year?
From Dubai Investment Park, GFS Head Office has been relocated to a modern and spacious new office in Media City. A new managing director joined GFS along with a strong new sales team. GFS is to be certified ISO 9001 within the next few months.
What do you offer hotels above and beyond expectation?
GFS is absolutely confident that our products are indisputably competitive with unsurpassed service. We are open and flexible, offering top services. GFS carries large stock within our warehouse and offers prompt and efficient delivery. GFS has the knowledge, the experience, the products, the support from the brands, the warehouse, and the tools to be a strong, trustful and reliable partner for existing hotels or new projects.
Tel : +971 4 421 6166
Mob: +971 50 558 1900
Email : nik@gfsupplies.com
Web : www.gfsupplies.com
Article continues on next page ...
INTERCOIL INTERNATIONAL COMPANY LLC
Intercoil International Company LLC, established in 1974, is a vertically integrated company manufacturing sleep systems, furniture and foam.
Intercoil’s core business is the manufacture and supply of mattresses and divan beds to hotels. As a manufacturer of foam and foam products, Intercoil also caters for hotels’ upholstery requirements. Currently, the company is expanding its furniture division with the latest machinery and technology to offer complete customised interior solutions.
The company’s latest product launches include Beauty Rest from Simmons and the Eco-touch range of environmentally friendly mattresses from Therapedic, USA. The company reported 20% year on year growth in 2012 and has been able to sustain the growth by strategically focusing on new markets, new products and exploring new opportunities. Intercoil opened five new showrooms in 2013 — one in Jeddah, Qatar and Jordan, and two in the UAE, in Mirdif City Centre and Jumeirah Beach Road.
Article continues on next page ...
ITALIAN FOOTWEAR SOLUTION
Italian Footwear Solution’s CEO and chairman Raphael Lauria stresses that quality and innovation ensures he offers a unique product to the hospitality industry
When was your company established?
Italian Footwear Solution LLC is a footwear designing, developing and manufacturing company dealing mainly with uniform specialised footwear for professional use. It was founded almost three years ago in 2010 by myself and Rajesh Menon, who is the managing director. We are proud to say that the Jumeirah Group, Emirates Airline, Dubai Duty Free, Hyatt Group, Sheraton and Hilton Worldwide are amongst our long list of prestigious customers.
We are proud of our heritage and see a bright future ahead of us always bringing new innovations and new patents to continuously improve ourselves, our products, our services and our company.
How many people are employed by your company?
Today IFS employs more than 32 internationally dedicated qualified trained staff in Dubai, Qatar, Italy and Canada.
What is the company’s annual turnover?
IFS has an annual turnover of more than AED 30 million with a 45% overall department growth. Our hospitality department alone should double by the end of 2014 thanks to our new franchise project across the Middle East.
What is your company vision?
Our vision and mission statement is being recognised across the world as the leaders in professional institutional footwear company. This will be obtained thanks to our team of experts and by continuously challenging ourselves by bringing new ideas and improving our products utilising today’s technology and tools for all our specific branded products.
What new products have you launched recently?
We added to our range our Prochef series for catering and Hammer Trust for safety shoes. We also added to our four specialized departments — hospitality, aviation, government, and schools — a fifth; a new medical/clinical department to cater to hospitals, clinics, spas, and pharmacies.
What other news is there from your company this year?
In January 2013, IFS opened its first IFS franchise concept in Qatar with longtime partner Anesco Trading and our vision is to franchise our unique concept of specialised branded products and professional services across the Middle East. Today we are looking for partners in Kuwait, Oman, Bahrain and Saudi Arabia. IFS will soon open its retail stores branded Ecoflex in Dubai and Abu Dhabi so that our customers can redeem their shoes against vouchers while introducing innovative exciting ranges for the general public.
What is your best seller?
Our best sellers for men are from our winning ranges — Oxford Executive (front office), Mr Class(front office), Derby Air Walk (back office) and for women we have the famous Court Director (front office), Court Star(front office) and finally our award winning Ms Comfy (back office).
What do you offer hotels above and beyond expectation?
We offer our 5-Star Golden Tag of Quality professional series range. We created specialised institutional footwear for professional use by listening to our customers, combined with our 32 years’ footwear experience.
These five stars are: 100% best quality pure soft grain leather; micro-fresh technology which fights bacteria, mould and fungus; orthopaedic antibacterial soft padded stress-less foot-bed making every step you take like walking on air; slip resistance light weight soles that protect the workers from slipping and injuring themselves during work; flexible technology designed shoes that follow the natural movement of the foot, giving you incredible comfort while walking.
Our business is our everyday life and with this in mind, we not only wear and try our own products but treat our customers as we would want to be treated — with respect, professionalism and speedy service thanks to our stock availability and courteous delivery drivers.
All our products are backed with our 100% satisfaction and money back guarantee and if for any reason we do not match our customers’ expectations, I will personally contact them to apologise and understand how we can improve ourselves.
Institutional customers know the necessity to have strong, durable but comfortable footwear. While our competitors are still only importing nonprofessional footwear, we on the contrary have developed our own institutional range for professional use with our own brands like Ecoflex, Ecoflex Junior, Prochef, Hammer Trust, Angel, and Capo Italy, which all have the characteristics of having our 5-Star Golden Tab of Quality.
Tel : ++971 4 8800 560
Email : info@ifsdubai.com
Article continues on next page ...
MIR HOSPITALITY SUPPLIES
Rano Alibabaea, marketing manager at newly established company, MIR Hospitality Supplies, tells Hotelier what sets the company apart
When was your company established?
MIR Hospitality Supplies was founded in September 2013. Based in Dubai and Russia, we are a professional hospitality supply company, integrating hotel supply, research and development, manufacturing, sales, transportation and service.
What is your company vision?
Our vision is to build our brand with our ability to provide custom made products to our international clients thereby building long term business relationships with them.
What are your core products and services for the hospitality industry?
Our international factories offer a remarkable production capacity for all articles a hotel may need and we provide reliable distribution service to all markets or clients. Our portfolio includes operational products for housekeeping, F&B, kitchen and stewarding, banquets and conferences, spa, pool and beach areas. With our expertise and extensive network we can also provide bed and table linen, non-woven products, hotel amenities and leather goods, flatware, chafing dishes, uniforms, LED furniture, glassware, disposable cups, promotional items etc. We also keep stock for LED Candles, LED lamps and candle holders, silicone and vinyl placemats and coasters.
What do you offer hotels above and beyond expectation?
Personal service and individual account management coupled with research and development, manufacturing, sales and transportation. Everyone at MIR Hospitality Supplies is passionate about what they do. We continually enjoy researching new ideas and technologies through working closely and in partnership with general managers, interior designers and procurement teams. Our commitment to service excellence and product innovation will always remain at the forefront of the service and quality we provide to all our customers.
All our products have been individually designed and incorporate some of the most advanced technology. Our unique range of products will not only help to transform the ambient mood lighting, but are some of the most competitively priced hospitality supplies on the market today.
Tel : 971 4 4200 123
Email : info@miruae.com or sales@miruae.com
Article continues on next page ...
MEIKO
Dishwasher brand Meiko, which was founded in 1927, posted a worldwide turnover of €260 million in 2012. The company recently launched the M-iQ dishwashing machine that does not require a separate ventilation canopy. The M-iQ also cancels out the need for a separate glass washer at hotels.
Combined with the GiO-Tech feature, M-iQ machines offer special water treatment for perfect results, with no polishing of glasses or cutlery required, thus saving time for employees.
Meiko is committed to offering sustainable cleaning technology and aims to combine high standards of hygiene and safety with frugal use of water and energy, while incorporating modern technology to offer cost-effective products.
In 2013, Meiko founded its South-East Asian regional office in Kuala Lumpur, Malaysia. In addition to its established companies in China and India, Meiko is now focusing on the newly industrialised markets of Thailand, Malaysia and Singapore.
Tel :+971 4 3415 172
Email :wat@meiko.de
Web : www.meiko.de
Article continues on next page ...
MKN
MKN, founded in Germany in 1946, employs around 460 experienced specialists at its factory in Lower Saxony. The company recently launched the multifunctional FlexiChef, which combines cooking, frying, pressure cooking, and deep frying functions in one machine. Other releases include the HansDampf combisteamer, a modular appliance range, and an individually designed station called Kuchenmeister.
In an effort to go green, MKN has formed a GreenTeam, which develops and initiates strategies for sustainability as well as monitoring their implementation. MKN technology reduces energy consumption and the company uses 100% green electricity from hydropower.
For its “green products”, MKN is certified according to ISO 14001. The FlexiChef’s heating system Turbo PowerBlock uses energy only where it is required. With its multi-sensors it automatically recognises where energy has to be supplied. The intelligent four-layer material combination is a fast energy accumulator with little waste heat loss. Combined, it leads to higher efficiency and a reduction of energy costs.
Tel :+971 4 3415 172
Email :rac@mkn-middle-east.com
Web : www.mkn.eu
Article continues on next page ...
NORTHMACE & HENDON
London-based Northmace & Hendon designs and manufactures professional, sustainable and guest-intuitive hotel bedroom products.
Northmace & Hendon products for the hospitality market include ironing centres that are unobtrusive and easy to store such as the new Valette Hotel Safety dry ironing centre, which integrates a headpiece and adjustable board height and comes with a Northmace Hotel Safety dry iron. Other products include hairdryers that combine safety and efficiency; welcome trays for hotel bedrooms; energy efficient kettles for rooms; and luggage racks for bedrooms.
Northmace & Hendon recently launched a new luggage rack with tough webbing and steel legs that fold away to save space when not in use. The luggage rack’s sleek and purposeful design and its matte black finish have proved to be popular among hotel guests. The company is the brand of choice for individual hotels and large hotel groups in more than 100 countries.
Tel : +971 4 3960 767
Email : sales@northmace.com
Web : www.northmace.co.uk
Article continues on next page ...
PROTECT-A-BED
Johan Bosman, director of international sales, and Sandra DiVito, VP of hospitality, and healthcare, explain why sleep hygiene is essential knowledge for an efficient hotel operation
Describe your company and when it was established?
Used by hotels worldwide, Protect-A-Bed is the leading supplier of bedding protection products to the hospitality industry and is dedicated to educating hoteliers on the importance of providing a healthy sleep zone for their guests.
Protect-A-Bed is corporately located in Wheeling, IL United States with a global footprint in 40 countries.
With over 33 years of experience in bedding protection, Protect-A-Bed is recognised as a worldwide leader in mattress protection innovation. Protect-A-Bed products create a dry, hygienic, anti-allergy and bed bug-free sleep zone while also protecting the mattress warranty.
What are your core products and services for the hospitality industry?
For hotel guests who are chronic allergy sufferers, there is no better solution than a mattress and box spring encasement. Protect-A-Bed’s AllerZipSmooth anti-allergy bedding features complete protection from allergens such as dust, dust mites, dead skin, mold, pet dander and pollen.
AllerZip Smooth mattress and pillow encasements offer six-sided, cool, quiet, comfortable, air vapour porous water proofing and complete bed bug entry, exit, and bite proof on all surfaces along with our patented Bug Lock and Secure Seal to assure protection.
The BugLock Plus encasement is bed bug entry and escape proof on all six sides and also bite proof and waterproof on the top surface. The Basic Protector offers waterproof protection for the top surface of the mattress at an economical price point.
What is your value proposition to the hotel industry?
As awareness of sleep environment hygiene grows — along with the importance of sustainability and the threat of bed bug infestations — hotel owners and operators are becoming increasingly convinced of the need to protect mattresses and pillows against fluids, dust mites, and bed bugs.
A mattress represents a considerable financial investment, worthy of protection against spills, mishaps and premature deterioration. Developed through extensive scientific research and development, Protect-A-Bed’s line-up of bedding protectors provide an effective, comfortable sleep environment for hotel guests.
Hoteliers save cleaning and labour costs by protecting their assets from human damage and stains. The very first time a mattress is protected from a human accident or careless behaviour, the encasement has paid for itself. By ensuring mattress hygiene, encasements position the mattress for recycling at the end of their life cycle, which contributes to the hotel’s sustainability objectives.
What are the unique features of Protect-A-Bed products?
Protect-A-Bed developed Miracle Membrane, a proprietary membrane, which is waterproof, air vapour porous and protects against liquids and bodily fluids that may ruin a mattress or inhibit a mattress’ warranty claim, and patented BugLock with SecureSeal and three-sided zipper system for encasements. Protect-A-Bed products are listed as Class 1 Medical Devices with the Food and Drug Administration, and have received the Good Housekeeping Seal.
Has there been any recent news?
After five years of research, testing and processing, Protect-A-Bed’s AllerZip Smooth mattress and pillow encasements are the first waterproof bedding encasement products to become certified by the Asthma and Allergy Foundation of America. This certification is particularly important to hotel owners and operators and hospitality guests who require an allergy-friendly sleep environment. Hoteliers will realise peace of mind knowing that the guest experience they are providing meets the highest standards of hygiene available.
What do you offer hotels above and beyond expectation?
Protect-A-Bed is proud to be an educator and advocate to the hospitality industry, sponsoring several educational webinars and seminars, publishing and distributing brochures and posters that support asset protection and hygiene, and early pest detection. Protect-A-Bed has published and distributed over 1.5 million ‘Bed Bug 101’ posters educating housekeeping departments on the subject.
Tel : +1 224 927 2038
Email : hotels@protectabed.com
Web : www.protectabed.com
Article continues on next page ...
RENARTE HOSPITALITY SUPPLIES
Established in 2006 with a handful of exclusive brands, Renarte Hospitality Supplies has gradually grown into a leading hotel supplies company in the Middle East. Renarte’s turnover has consistently grown over the years and currently stands at US $8 million.
Renarte’s core products for the hospitality industry include chinaware, flatware, glassware, kitchen utensils, in-room accessories such as minibars, safes, ironing centres, as well as hospitality trays, luggage and housekeeping trolleys, banqueting furniture, bar and stewarding equipment, and bed, bath and table linen.
The company holds exclusive trading agreements with several manufacturers it trades with in Europe, the Far East and the United States. Some of Renarte’s latest products include the Granite collection from tableware manufacturer Dudson, Ecoflex banquet tables by Forbes and new bathroom scales and hairdryers from Bentley.
Renarte has also opened a new trade showroom in Dubai’s Grosvenor Business Tower, designed to be the one-stop shop for hoteliers and restaurateurs to view products for new openings or refurbishments.
Tel : +971 4 4356 994
Web : www.renartellc.com
Article continues on next page ...
RESTONIC
Sameer Ahmed, sales manager at Restonic, reveals the company has secured orders worth AED 15 million in the first half of 2013
When was your company established?
Restonic has been a major supplier of mattresses for over 60 years and the Dubai facility was established in January 2000.
How many people are employed by your company?
With more than 100 employees and supported with state of art machinery, Restonic has a production capacity of 12,000 units per month.
What is your company vision?
Restonic has a long standing tradition of research and innovation. Our emphasis is on delivering high quality sleep products in the region, engineered to the needs of the customers and offer great value for money.
What new products have you launched recently?
Restonic has recently launched signature mattresses under the Comfort Care Collection. Our latest initiative is to emphasise eco-friendly products and as a social responsibility programme towards green hotels, we have incorporated green latex and the Outlast technology in our mattresses, which reduces overheating and provides thermal compatibility for a better sleep experience.
What other news is there from your company this year?
The company is rapidly expanding with new stores in Riyadh, Jeddah, Damman, Doha and Abu Dhabi. With the hotel industry getting robust and new projects being announced, we have secured project orders worth AED 15 million up until Q2 of 2013.
What is your best seller?
Our best selling product is the Loveland Pillowtop, which features a quality pocket spring unit. This model concentrates additional support in the centre third of the mattress to impede body impression and upholstery fatigue. Every coil is individually wrapped and electronically tempered for superior resilience and durability. The non- flip feature allows worry-free housekeeping maintenance without flipping regularly unlike other mattresses.
What do you offer hotels above and beyond expectation?
Restonic believes that offering a personal touch is crucial and we work closely with hoteliers to help them design and manufacture new products in line with new trends in the market. We provide regular follow up services for frequent mattress inspection and ensure that their staff follow the mattress care manual for overall performance of the sleep set.
Tel : +971 4 8803 444
Email : info@restonic.ae
Web : www.restonic.ae
Article continues on next page ...
SAFEMARK SYSTEMS
Safemark’s vice president sales — Asia Pacific, Jennifer Ferris, attributes the company’s success to great customer service
When was your company established?
Safemark was established in the US in 1983 and is celebrating 30 years of guest room security.
How many people are employed by your company?
In excess of 120 people represent Safemark around the globe in sales, manufacturing, training and support.
What is the company’s annual turnover?
Our annual turnover is US $30 million.
What is your company’s vision?
To deliver exceptional products to meet the needs of our customers and the traveling public.
We do this by:
• Establishing and maintaining long term relationships with each of our customers.
• Listening to and anticipating the needs of our customers and teammates.
• Providing our customers with the tools to achieve excellent financial results
• Delivering outstanding and reliable service with a focus on quality and innovation.
• Balancing the unique needs of designers, hotel companies and hotel guests.
What are your core products and services for the hospitality industry?
Safemark manufactures and sells guest room safes and is approved by 39 of the top 40 hotel brands. Safemark continues to be the leader in guest security by providing the following exclusive features like US $10,000 warranty against theft by forced entry; manufacturer’s warranty with 24/7 phone support; the optional Medeco fail safe key override system; and a 240 event audit trail that records the full identity of authorised users.
What new products have you launched recently?
Safemark recently launched the Tribute T4.0 safe designed as a competitive solution to mid-market properties. By the end of 2013, Safemark will unveil an eclectic, design inspired safe that is customisable and like no other in the market.
What do you offer hotels above and beyond expectation?
Great service, support and a consultative sales experience. We work with professional distribution partners throughout the Middle East who are well respected and provide timely, knowledgeable service. Following installations, local support is backed by 24/7 worldwide telephone support and industry leading warranties.
Article continues on next page ...
SILVER ARCADE LINEN
Sean Xavier, director of business development, says local production facilities and holding large amounts of stock have made SAT the largest manufacturer and seller of linen for the Middle East’s F&B industry
When was your company established?
SAT has been manufacturing food and beverage linen for more than two decades. We have been established for 23 years and have been the masters in producing top quality F&B and room linen.
What new products have you launched recently?
This year, SAT is unveiling two new big brands — SAT-by Viela Guerra and SAT-Lite, exclusively at the Dubai Hotel Show. SAT- by Viela Guerra is a brand designed in Italy, producing exclusive culinary and room amenities. This brand will provide superior leather, metal and resin amenities. However our unique product will remain a very special range of vinyl amenities, which is completely exclusive to SAT-by Viela Guerra.
With SAT-Lite, we will have an amazing range of banquet furniture made with fibre top and steel tubular frames that makes it extremely lightweight, highly durable and very comfortable to use.
Our robot-manufactured banquet chairs come with unique moulded PU base seats known as contour seating which ease tension in the seat by providing ample support. This comes from replacing the traditional plywood seat base with moulded PU, which curves down to provide the right comfort while seated. The moulded PU makes the chair lighter and more durable as well.
What other news is there from your company this year?
SAT is also undergoing a complete rebranding, from our company logo to new catalogues and websites. Two new brands are being launched in order to meet our clients’ expectations and demands of the industry. There is going to be a completely fresh approach towards how our brand is portrayed to our customers.
Who are some of your key clients?
We have a huge clientele list from Burj Al Arab in Dubai to several five star hotels in the Maldives and Kenya and other countries. Our clients are vastly spread around the Middle East, Asia and Africa and they are ever increasing.
We have an extensive marketing team who are highly skilled and are dedicated to reaching out all over the region. SAT does not believe in appointing franchises and agents to sell its products and this ensures that even a distant client gets the same quality, service standards and price as what we offer here in Dubai.
What do you offer hotels above and beyond expectation?
At SAT Linen, we believe in providing maximum services to our customer. We have understood the needs of our clients through our years of experience and interaction with them. This is why we stock large quantity of linen in our warehouse and maintain a huge production facility in Dubai. This helps us to undertake even last minute orders which can be tailored to the need of our client.
We have an in-house laundry facility where all fabrics are pre-shrunk. This ensures our clients that their rectangular placemats will remain rectangular and their round tablecloths will remain round after they are washed several times. This level of experience is going to be reflected in our new brands as well and we will continue to be proactive in whatever we do.
What quality control methods do you adopt?
Every time we introduce a product, it is after long trials on the quality, washing results and various other technical tests, so once we have a product in our official line, it means it is the best available in the market. We have different products catering to different needs. Some are made keeping in mind the class and elegance needed in a fine dining restaurant, some are made to meet the environment in an outdoor restaurant and many other concepts as well. For instance, we have a new product recently launched under SAT Linen — silicone placemats, which are an ideal option for a trendy diner, indoor or outdoor. So every product, depending on what purpose it serves, sells well.
What makes SAT different from other brands?
We always believed in being different and doing things differently. SAT showed the confidence to rewrite many of the principles followed to date and that has been our key success factor. We were the only company two decades ago who believed that investing in a large amount of stock and producing linen locally can help us be more efficient in our services to our clients. This principle has made SAT Linen the biggest manufacturer and seller of food and beverage linen in the Middle East.
Article continues on next page ...
TECHNICAL CHEMICAL LABORATORIES
Established in 1976, Technical Chemical Laboratories (TCL) employs more than 1000 people across the Middle East and reports an annual turnover of AED 12.3 million. The company started out in Egypt, and eventually expanded to include Jordan, Syria, Lebanon, Libya, Saudi Arabia and the UAE, where its regional office is now based.
TCL’s range of products covers sanitation and hygiene products for housekeeping, laundry and kitchen departments in hotels. The company’s after sales services includes marble polishing, QA hygiene audit, deep cleaning services, trainings and more.
TCL recently launched the new Citro System range of products made from concentrated chemicals and is designed to cover the high standard requirements of kitchen sanitation and hygiene at a reasonable cost.
The Citro System range includes Citro Clean, an all purpose cleaner for floors, pots and pans; the Citro Gel oven cleaner, a degreaser for ovens, grills and greasy floors; Citro Lime limescale remover for dishwashing machines, heating elements and rust stains; and Citro Bac, a multipurpose sanitizer to kill bacteria and prevent cross-contamination. TCL now also offers clients free laboratory tests to check bacteria levels on surfaces and hands.
Tel : +971 4 2675 820
Email : customer.care@tclgcc.com
Web : www.tclgcc.com
Article continues on next page ...
Truebell Marketing & Trading
General manager — hospitality division, Daniel Hall explains the importance of commitment and enthusiasm
When was your company established?
Truebell Marketing and Trading began its journey in 1984 with an initial foray into the UAE food industry and within a few short years established itself as one of the preferred suppliers in the hospitality sector.
The hospitality division has been in existence for over a decade and is one of the leading suppliers of hotel amenities and food and beverage equipment to the HORECA segment across the GCC.
How many people are employed by your company?
Truebell itself in its various divisions employs over 600 qualified, motivated and trained professionals. The hospitality division employs more than 40 staff and is dedicated to ensuring that all our customers and suppliers are treated in a courteous, professional and enthusiastic manner.
What is the company’s annual turnover?
Truebell Marketing has an annual turnover of over AED 550 million (US $148 million) and we are expanding every year with realistic and sustainable growth.
What’s your company vision?
In line with Truebell’s corporate strategy the hospitality department is constantly striving to develop as the market leader in both service and products on offer.
We try to achieve this through creativity, quality, innovation, ecology, reliability and first class service to all our clients’ expectations.
What are your core products and services for the hospitality industry?
The Hospitality Division offers an extensive selection of all catering equipment, table-top, barware, glassware and flatware.
A selection of our partners/brands are; Riedel glassware, Amefa cutlery, Lacor, Arcos, Smart Candle, Safe Tray, and Utopia Tableware. Each brings world leading expertise to their area of manufacturing.
We are also a major supplier of hotel amenities and in room equipment in the region and are the exclusive distribution partner of Groupe GM for the UAE.
The unique brand portfolio ensures that we can offer both globally recognised brands and a tailored response to any requirements a client may have. We can offer value, quality and an environmentally friendly option with many brands being available with the Ecolabel certification.
A selection of the brands available includes Clarins, Thierry Mugler, Azzaro, Anne Semonim, Yves Rocher and many other luxury brands.
What new products have you launched recently?
On the equipment side, Truebell in partnership with Riedel has recently launched a new range of glassware to celebrate their 40th anniversary Sommelier varietal line. This is proving to be very popular for the fine dining sector.
We have also added the Smart Candle brand, which is a full range of LED based candles and lighting solutions. In amenities, Groupe GM has added some fantastic brands, which are now available from Truebell — Nuxe, and Missoni are both exciting ranges that have a leading place in the cosmetics field and they are now available for the hotel sector.
The world famous Guerlain brand now has a range of hotel amenities and in keeping with the luxurious and high perceived value of the brand, it is by invitation only.
What other news is there from your company this year?
Truebell will be exhibiting at the Hotel Show in September 2013 and is looking forward to welcoming both existing and new customers.
What is your best seller?
In equipment, Riedel glassware is our biggest seller and we supply hotels and restaurants across the entire GCC. It is the market leader in varietal specific wine glasses and everyone in the trade knows the brand and the quality it represents.
What do you offer hotels above and beyond expectation?
The Hospitality Division’s main objective is to provide outstanding customer satisfaction throughout all aspects of our business. We understand the commitment and enthusiasm that is needed to achieve levels of excellence that exceed expectations.
We ensure that at all times we deal with the customer both promptly and with transparency.
Tel : +971 6 5342111
Email : hospitality@truebell.org
Web : www.truebell.org
Article continues on next page ...
VINGCARD ELSAFE
VingCard Elsafe, part of Assa Abloy, is one of the early inventors of key card operated locks and in room safes. With a global turnover of €5 million, Assa Abloy employs 43,000 people around the world. VingCard Elsafe is the largest provider of access control to the hospitality industry worldwide and in the Middle East.
The company has products installed in more than 42,000 properties around the world, securing in excess of seven million hotel rooms. VingCard Elsafe’s key products for the hospitality industry include access control for guest room doors, common areas and back of house; in room digital/RFID offline and online safes; energy management systems; and mini bars with regular and glass doors with low power consumption. VingCard Elsafe’s electronic in room safes for hotels are the only UL-listed guestroom safes in the market.
The company recently launched a new access control called Allure, which features integrated DND/MUR/doorbell functions with a glass panel.
Tel : +971 50 2400 845
Email : mea@vcegroup.com or uae@vcegroup.com
Web : www.vingcardelsafe.com