Day in the life: Kempinski MOE's Pamini Hemaprabha

7.30am – I arrive at the hotel and read the emails that have come in overnight. Housekeeping is a job that never sleeps, when I am not in the office there is always someone making sure that everything runs smoothly in the department.

8:00am – I make a round with my night shift supervisor through the public areas and review the early VIP arrivals.

9:00am – We have our head of department meeting with all the department heads and our general manager, where we discuss everything that is coming up for the day ahead and make sure we are ready in all departments.

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10:00am - Meeting with the room attendant and the supervisor to prepare the shifts.

10:30am – Departmental meeting where we sing, dance, do some exercises to motivate the team. This is my favourite time of the day.

11:00am – I go back to the office to check my emails and to brief my supervisors for the day ahead.

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12:00pm – This is the time for my suppliers. It is really important to stay up to date with all the trends in the industry to ensure that we provide the latest and best experience for our guests.

1:00pm – Time for a quick lunch.

1:20pm – I visit the laundry to make sure the operations are running smoothly.

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1:45pm – I spend some time with the staff uniform supervisor.

1:55pm – I visit our florist and have the opportunity to see all their creative work. I know I can rely on them to create the best floral arrangements and it is always a pleasure to be in a room full of roses.

2:10pm – We do the rooms check with our hotel manager and engineering department. This is really important as we are checking the rooms before the guests arrive and also discuss our success and challenges with the engineering department.

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3:30pm – I prepare the VIP arrivals and tour all the public areas again. This is a time-consuming part of my job as it requires me to check each and every small detail of the rooms, lobby, restaurants etc. and ensure everything is perfect.

5:00pm – I do my admin work with the housekeeping secretary. We go through the purchase orders, revise our budget, control our expenses etc.

6:00pm – I take half an hour to sit down with three of my team members individually for about 10-12 minutes each to catch up with them. I particularly enjoy this period as most of the time we talk about subjects not related to work and this allows me to get to know them better.

6:30pm – I check my emails once more and brief the supervisors for the night shift and assist with the arrival preparations for the day after. This is the handover time for the night shift as well.

7:00pm – I leave the hotel and head home where my three-month old baby girl welcomes me with the most beautiful smile in the world.