HME's Suppliers You Should Know 2015
Back for the third edition after its launch in 2013, Hotelier Middle East’s round-up of hospitality industry suppliers is packed with profiles and opinions of pioneers in the industry.
From big names like A. Ronai and Melitta for your F&B essentials, and room experts Dubai Furniture Manufacturing Company and Poly Products, to the biggest names in bathroom design, including Sanipex and Duravit, as well as customised solutions experts Salto Systems and Rate Gain, discover the companies that you need to contact for all your new properties and renovation needs.
Exclusive guide: meet the people behind the companies serving the hospitality sector
Smart Uniforms
A.Ronai
Gavin Dodd, Managing Director of A. Ronai talks about growing a small company into a powerhouse since 1947.
Tel: +971 4 341 4409 • Email: enquiries@ronai.ae • Web: www.ronai.ae
When was your company established?
A. Ronai Limited was established in the UK in 1947, with A. Ronai (Eastern) Ltd following in 1961. A sister concern, dedicated to the Middle East, was set up in 2001.
How many people do you employ?
We currently employ just under 100 people.
What is your annual turnover?
This year we are on target to increase our turnover by 20% as compared to our performance last year.
What’s your company vision?
Simply put, it’s our vision to be the best at what we do. We want our customers to be confident that we will provide the best levels of service, from initial enquiry right through to after-sales. Whether it’s an order for a dozen egg cups or 10,000 suits, our experienced and dedicated team is positioned to handle it.
What are your core products and services for the hospitality industry?
Our expertise lies in making uniforms, which is our core product. This is partly due to the large volume of contracts that we proudly hold to date. Our wide range of products in our uniform catalogue is quite sought-after. Also, we have a prominent tabletop division, representing some of the world’s leading brands including Steelite International, Oneida, Glass & Co, Borgonovo and Genware. This year we’ve been delighted to add F. Dick knives, and Mitchell Cooper products to our exceptional range.
What other news is there from your company?
The big news from A. Ronai LLC this year has been the launch of our new catalogue Uniforms by Ronai. Designed and manufactured in the Middle East, the comprehensive range of corporate wear offers potential customers the solutions to all their uniform needs.
As well as expanding our existing range of chefs wear, the catalogue includes brand new suiting and shirting ranges, work wear, spa and hospitality garments as well as our brand new ‘Builder’ range. These allow our customers to help design their own styles.
What is your best seller?
The best seller from our tabletop offering is the ‘Craft’ range from Steelite. Inspired by hand-crafted, country wares, this versatile product has proven to be a big hit with customers all over the world.
It offers a rustic look, but with all the warranties and durability expected from a Steelite product.
From our uniform range, the Tunbridge Wells chef jacket continues to be our most popular style, so this year we have introduced a new ‘black’ edition, which co-ordinates perfectly with our new range of black pinstripe trousers and aprons.
Did you know?
A. Roni provided uniforms for Emirates Airlines and Dubai Duty Free.
Uniform Providers
Dress Best Uniforms
Melis Yazici, General Manager, Dress Best Uniforms, UAE explains how the firm created 310,000 sets of uniforms last year for several hotel chains around Europe, Middle East and Africa.
Tel: 04-554-7058, +971-56-2049514 • Web: www.dressbestuniforms.com • Email: info@dressbestuniforms.com, melisyazici@dressbestuniforms.com
When was your company established?
Dress Best Uniforms was established in 1995.
How many people are employed by your company?
We have 118 staff, which includes our head office and factory operations in Istanbul with branch offices in Dubai and Jeddah.
In which regions or territories do you operate?
With the geographical advantages of being located in Turkey, we are able to service a wide network of delivery and services for Europe, Middle East, Africa, CIS countries and Russia.
What is the company’s annual turnover?
While we cannot disclose sales figures directly, we produced in excess of 310,000 uniform sets last year.
What are your core products/services for the hospitality industry?
We specialise in manufacturing customised uniforms for five-star hotel chains. Dress Best Uniforms operates as a specialised uniform designer, producer and service provider.
What new products/innovations have you launched recently?
Dress Best Uniforms’ dedicated team of designers travel the world in search of inspiring design cues drawn from cultural inspiration. This ensures no two uniforms look the same, and into the bargain we offer a touch of individuality for each hotel.
What new supply or service contracts have you won in the past year?
Dress Best Uniforms is the preferred vendor of FRHI, Rezidor, and Rotana for EMENA and has recently signed the contract with Marriott International for their EMENA operations.We are contracted by NBAD and Patchi for Middle East.
What do you offer your customers above and beyond their expectations?
Dress Best is focused on providing multinational hotel chains with a cost effective product that not only meets their quality standards and requirements, but adds a touch of class with customised designs.
Did you know?
Dress Best Uniforms are worn by international corporations, encompassing the hospitality, health, airline, ground handling, banking as well as corporate and franchise sectors.
Cosmetic and Amenities
ADA Cosmetics
When was your company established, and how many staff does it employ?
We were established in 1979 in Kehl, Germany, and employ 300 people. ADA sets international standards for superior hotel cosmetics.
What are your core products/services for the hospitality industry?
We supply spa products, including eco-certified products and designer brands such as Chopard and Bogner. The four cosmetic lines of our Green Collection is our best-seller.
What new products have you launched recently?
Be Different, a young, fresh and fun cosmetics line. Hammam Spa was launched in late 2014, and we have expanded our cocooning line with special amenities.
Did you know?
ADA Cosmetics is the inventor of an innovative dispenser systems.
Laundry Heroes
Alliance Laundry
John Bannister, Director of International Sales – Middle East & Africa, reveals the company’s newest products for your hotel’s housekeeping department.
Tel:+1 920 748 3121 • Email: john.bannister@alliancels.com • Web: www.alliancelaundry.com
When was your company established?
More than 100 years ago.
How many people do you employ?
More than 2500 worldwide.
What is your current turnover?
Net revenues for the year ended December 31, 2014 stood at US $726.3 million.
What is your company’s vision?
Alliance Laundry Systems is more than simply a manufacturer; it is also passionate about delivering unrivaled solutions to its customers. While it continues to innovate and research, develop and invest in new technologies and manufacturing processes, it also invests in customer service, bringing its knowledge and experience to the widest possible audience.
The company never stands still; whether creating new financing or laundry design services, developing a new training academy (the Alliance Laundry Systems University - ALSU), or launching a best-in-class customer service programme known as Customer One.
What are your core products for the hospitality sector?
UniMac, a flagship brand of Alliance Laundry Systems, is the acknowledged expert in on-premise laundry (OPL) solutions, matching a comprehensive range of reliable, durable and proven products and technologies with a design, fulfilment and after-sales service and maintenance operation that is second to none. UniMac is the preferred choice for OPL professionals worldwide.
What is your newest product/latest news?
Our latest product is the UniMac range of hard-mounted washer extractors that deliver higher productivity and control for the busiest laundry environments. The new generation of washer extractors re-defines the ‘rigid’ category, delivering the same — if not better — wash performance as soft-mounted machines, but with reduced maintenance, utility and operational costs and maximum productivity.
Designed for the highest volume users and capable of running round the clock, the stainless steel constructions supports a machine capable of achieving a 400 G-Force extraction to allow the maximum amount of water to be removed in the fastest possible time to further accelerate the washing cycle.
This is complemented by a patented, feature-rich programme and monitoring technology that puts operators in total control of their OPL facility. The machines have several features that help to reduce water and energy consumption, and the duration of every wash cycle.
They feature fast-fill valves and drains to allow in clean water, and let the dirty water escape in the shortest possible time. An auto leak detection feature for both fill and drain functions significantly reduces water loss due to valve blockages or failures.
Why does my hotel need this product?
Beyond its performance and environmental characteristics, perhaps its greatest advantage is the operational control that it delivers.
A patented operational monitoring solution, UniLinc, allows up to 41 customisable wash cycles enabling the managers to adjust programmes and suit specific linen treatment, doing away with the ‘one size fits all’ programme.
Linen life can therefore be extended, and only the appropriate levels of water, chemicals and energy, consumed. The technology delivers the additional benefit of automatic service reminders to help reduce downtime for the busiest laundry environments.
As with all UniMac technology, its systems come with a five-year warranty.
Did you know?
Alliance Laundry has its own training programme (Alliance Laundry Systems University (ALSU)
Napkin and Table Linen
Duni
Alexander Reckzeh, Regional Director Middle East & Africa, Duni tells Hotelier about his company’s offerings.
Email: info@duni.com • Web: www.duni.com • Tel: +46 40 10 62 00
When was your company established?
Duni was established in 1949, in Sweden.
How many people are employed by your company?
We employ 2100 people worldwide.
What is the company’s annual turnover?
US$620 million.
What are your core products/services for the hospitality industry?
We supply high quality, single use napkins of different varieties, for use in hotels and restaurants. Also, we customise cocktail napkins by adding a logo. Duni manufactures single use table cloths and table decoration accessories along with customised take away food packaging.
What new products have you launched recently?
We have recently launched Evolin, a single use table cloth that resembles and replicates linen. There are several benefits compared to its traditional counterpart in addition to maintaining cleanliness levels.
What other news is there from your company this year?
In 2015, we introduced a new range of colour changing LED candles.
What is your best seller?
The pre-folded napkins and cutlery pouch Duniletto are two of our bestsellers.
What do you offer hotels above and beyond expectation?
Apart from offering high quality products, we genuinely keep our offerings refreshed and up-to-date. There is a certain degree of research and development that goes on behind the scenes to keep operations as efficient as possible.
Did you know?
Duni supplies single-use table cloths that look and feel exactly like linen.
Furniture Makers
Burgess Furniture Ltd
Simon Richards, Sales and Marketing Director for Burgess Furniture, showcases the company’s new table, specifically designed for meetings.
Tel: +971 (0)4 430 7465 • Email: sales@burgessfurniture.com • Web: www.burgessfurniture.com
When was your company established?
Burgess Furniture Ltd. was established in 1959 by Gerald Burgess, the father of our current managing director Jeremy Burgess, however the company’s manufacturing heritage can be traced back to 1946.
How many people are employed by your company?
We have approximately 120 staff members, covering the offices and on-site factory. We also have location-based sales staff in France and the UAE.
What’s your company vision?
We are very proud of the fact that our products are still designed and, more importantly, manufactured on site in the UK. Our vision and motto is to provide the highest quality product, made from the best quality and sourced materials we can. We believe this makes for an unrivalled product, with a superior product lifespan, and therefore increased customer satisfaction.
What are your core products/services for the hospitality industry?
We manufacture bespoke banqueting and conference solutions for the hospitality market using custom designed chairs and tables. We have recently moved into the soft seating market, which now allows us to provide a complete solution for all areas of hospitality including reception areas and bedrooms.
What new products have you launched recently?
Our Meet-U table system is perfect for either small or large meeting and conference rooms, its a versatile system that can be used as a single unit or configured into a variety of shapes. Its special feature is an integral rotating bridge plate, neatly concealed within the frame, supporting the bridge tops. Additionally, Evosa and Evosa Congress are the perfect chairs for the most prestigious venues.
What other news is there from your company this year?
We are gradually increasing our portfolio of products. The most recent addition has been a collection of soft seating which is suitable for all areas of hospitality. We have also recently updated our collection of Design High Pressure Laminate table finishes, which will allow customers a greater variety when choosing their table finishes.
What is your best seller?
From our chair range, since its launch in 2012, the Orvia conference and banqueting chair has surpassed all expectations in terms of design and unit sales. Orvia has received the FIRA Ergonomics Excellence Award showing that it exceeds standards and provides unmatched comfort.
What do you offer hotels above and beyond expectation?
Our sales representatives work very closely with our customers to provide a bespoke and personal service when purchasing our products.
We pride ourselves on the quality of our products and hallmark each one accordingly. Our structural warranties are for five years, however we know of many chairs which are still in a good state of function, and in service after 20 years.
Did you know?
All Burgess products are designed and manufactured in the UK.
Bathrooms
Duravit AG
Toni El Kadi, Head of Projects at Duravit AG talks up the company’s ‘living bathrooms’, which are created through collaborations with high-profile designers.
Tel: +971 4 4274080 • Email: toni.elkadi@ae.duravit.com • Web: www.duravit.com
When was your company established?
The company was founded in 1817 in Germany, and we currently have 5800 employees worldwide.
What is the company’s annual turnover?
The company’s turnover was €390 million (US $439.34) in 2014.
What’s your company vision?
The company philosophy is about ‘living bathrooms’, which is reflected in our collaborations with high-profile designers, such as Philippe Starck, EOOS, Phoenix Design or Matteo Thun. For us it is important to focus on good design, intelligently used technology, and on top quality requirements.
What are your core products/services for the hospitality industry?
Walk-in showers like the new Stonetto by EOOS are becoming increasingly popular. Convenience themes such as our SensoWash Slim shower-toilet is also popular.
What new products have you launched recently?
A new range, ME by Starck, and P3 Comforts complete bathroom range, by Phoenix Design. The L-Cube bathroom furniture programme by Christian Werner offers the ideal stage for the bathroom as a design collage. And with OpenSpace B, the EOOS design group has added a lower-priced version in multiple formats to its range of innovative OpenSpace shower enclosures.
What other news is there from your company this year?
Expo 2015 is taking place in Milan from May 1 to October 31. It’s the world’s largest event for science, economy, and culture. The focus is on responsible water and energy consumption so for this reason, there are numerous national pavilions exhibiting Duravit’s ideas for sustainable products.
Furniture Champs
Dubai Furniture Manufacturing Company
Sudarshan Rai, Marketing Manager, Dubai Furniture Manufacturing Company LLC discusses his latest products; the Bed Bug Repellent Mattress and a new generation of sofa bed.
Tel: +971 4 885 3929 • Email: dfmc@emirates.net.ae • Web: www.mattress-leader.com
When was your company established?
Dubai Furniture Manufacturing Co. LLC (DFMC) was established in 1993. The company has more than 200 employees.
In which locations do you operate?
DFMC is a multinational company with its corporate office in Dubai, and sister companies in the other regions, namely, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and India. Recently, we have ventured into India, and have set up a fully-fledged manufacturing facility near Pune, India.
What’s your company vision?
It is our objective to sustain the leadership position in the premium mattress segment industry with quality, technology and customer service as the basic foundations to achieve customer satisfaction.
What are your core products/services for the hospitality industry?
We manufacture and supply mattresses, bed bases and other bedding accessories. All of our products are an outcome of superior technology, quality, innovation and craftsmanship.
What is your best selling product or service?
We have rolled out many products for retail and hospitality customers. Hospitality products are highly customised as per the need of the customer and therefore quality plays a vital role in manufacturing these products. The ever-increasing database of our loyal customers is testament to our product quality and promise.
What new products/innovations have you launched recently?
The sofa bed is a new product, which basically converts a sofa surface into a bed. Our product, to be introduced at The Hotel Show, is fully automatic and convertible. Unlike traditional sofa-cum-beds it doesn’t utilise the sofa surface for sleeping at all; instead it has a separate latex mattress fitted inside the sofa. A push of a button transforms the sofa into a twin bed, while another button transforms it back into a sofa.
Another new product, the Bed Bug Repellent Mattress is manufactured with a bed bug repellent fabric, which has been clinically tested. It is a revolutionary product because hotels and apartments are where bed bugs and pests dwell, and once a property is infested with bed bugs, it is a costly affair to get rid of the annoyance.
What new supply or service contracts have you won in the past year?
It was a busy year last year with many developments in both our retail and hospitality segments. We have been expanding our reach with new projects coming our way in the form of Hyatt Hotels, FRHI Hotels & Resorts, Hilton Worldwide, Dusit International and InterContinental Hotels Group.
What do you offer your customers above and beyond their expectations?
With our own well established manufacturing facility, we are equipped to provide excellent after-sales service. We usually conduct mattress health check-ups every six months in order to check the upkeep of the mattress, and initiate correction if required.
We provide training to hotel housekeeping staff and provide tips on mattress upkeep and cleaning as well. Usually our products outlast their warranty period, but regular check-ups help us to understand the maintenance standards adopted by the hotel.
Usage pattern of the guests helps us gauge the effect on the mattresses lifespan, so that we can provide a solution if required. Such an approach provides us an opportunity to interact with the hotel housekeeping staff and dig into customer feedback, which is critical to our product innovation and development.
Security Expert
Hartmann Tresore
Tel : 00971 4 390 8933 • Email : marketing@safes.ae • Web : safes.ae
How many people are employed by your company?
We have around 110 employees worldwide with headquarters in Paderborn, Germany.
What is your company’s vision?
Our vision is to become a full-service partner in safety and security to international hotel chains.
What are your core products and services for the hospitality industry?
We specialise in safe deposit vaults offering a variety of sizes and variations, an extensive range of back-of-house safety solutions, such as key cabinets, passport and documents safes, deposit boxes, cash drop safes, IT safes and hazardous cabinets, along with eco-friendly minibars.
What new products have you launched recently?
We recently launched two new in-room safe series HS 460 and HS 470. Also, we launched our new energy efficient minibars ‘Series HTM’, which are 100 % silent.
What other news is there from your company this year?
We will soon launch drawer safes and finger print safes for the hotel industry.
What is your bestseller?
Our bestselling product is our HS 420 series in-room safe.
Did you know?
Hartmann Tresore has a dedicated key account manager to meet the needs of international hotel chains.
Elegant Toiletries
Chalhoub Group
Tel : +97148128300/98 • Email : Myriam.Redouane@mailmac.net • Web: www.chalhoubgroup.com
When was your company established?
The group was founded in 1955, and currently has 12,000 employees, with 40% growth YoY for the amenities supply business division.
What’s your company vision?
We aim to remain the leading partner for luxury hospitality projects across the Middle East.
What are your core products for the hospitality industry?
We specialise in offering elegant selections of L’Occitane in-room amenities, such as liquids, soap bars, dry accessories, turn down, and gift sets. We also offer Spa by L’Occitane concepts and elegant corporate gift choices.
What new products have you launched recently?
We have recently launched our exclusive line as L’Occitane La Collection de Grasse in Jasmin and Bergamot, and Green Tea. We launched the lavender and almond vanity gift sets as well.
Did you know?
The L’Occitane Petit Spa has recently opened at the Beach Mall, in JBR, Dubai.
Fashionable Uniforms
Fashionizer Couture Uniforms
Debbie Leon, Owner and MD of Fashionizer reveals how the company keeps the Middle East’s hoteliers looking smart.
Tel: +44 (0)20 8995 0088 • Email: info@fashionizer.com • Web: www.fashionizer.com
When was your company established?
The company was set up 22 years ago.
How many people are employed by your company?
There are 12 employees in our UK head office. We also have a representative in Dubai and one in the United States.
What is the company’s annual turnover?
The company has grown 15% YoY.
What’s your company vision?
Long-term, our vision is to be the first destination for luxury hotels and resorts looking for high-quality, stylish uniforms.
What are your core products/services for the hospitality industry?
We create the full range of uniforms, from doorman, concierge, front-of-house to restaurant and nightclub staff, and can provide both indoor and outdoor services, including housekeeping, pool, beach and spa. Also, our 360-degree service means we can manage the whole uniform project, from concept through to design and production, delivery and stock management.
What new products have you launched recently?
We have a new fabric treatment that is perfect for warmer climates, ideally suited for the Middle East. Silverplus is a natural antibacterial treatment that enables uniforms to stay fresh and odour-free all day. For spas, we have created a linen-rich collection, which uses a smooth and stylish fabric that has the additional benefit of being flexible — perfect for therapists and other spa staff who need to be able to move comfortably at work.
Did you know?
Fashionizer has provided a global uniform supply for Six Senses Resorts.
Bathroom Champions
Geberit
Louise Pitt, Marketing & CRM Manager, Geberit talks about the company’s latest bathroom product launches.
Tel: +971 4 4470914 • Email: sales.gulf@geberit.com • Web: www.geberit.ae
When was your company established?
Geberit was founded over a decade ago in 1874. Currently, we have more than 12,000 employees in over 40 countries.
In which regions/territories do you operate?
The group is headquartered in Rapperswil-Jona, Switzerland. We operate in Europe, Middle East & Africa, North America, Far East / Pacific, Central and South America.
What is the company’s annual turnover?
Geberit generates net sales of US$ 3.01 billion.
What’s your company vision?
Through the latest sanitary solutions, we aim to bring about sustainable improvements.
What are your core products/services for the hospitality industry?
Geberit Group is a supplier of sanitary products and operates as an integrated group with a strong local presence in most European countries, providing added value when it comes to sanitary technology and bathroom ceramics.
What is your best selling product or service?
Geberit is known for its cisterns and touchless sensor faucets.
What new products/innovations have you launched recently?
The Geberit flush plate Sigma70 is a gentle touch, dual flush mechanism. We let the end-user decide whether they want it manufactured from glass or stainless steel. The flush system has no buttons or knobs, which comes in a range of colours and material types to choose from. Another product that we have is the Geberit remote flush actuation type 70 that deploys servo lifter technology, which is completely electricity-free.
What do you offer your customers above and beyond their expectations?
We operate via a strong support network that works closely with hotel engineering and maintenance teams, interior designers, architects and MEP contractors. Geberit offers on-ground support directly, instead of outsourcing.
Did you know?
Geberit was founded in Switzerland and has been in existence for 141 years.
Interiors
GLO Interiors
Anil Nitnaware, MD, GLO Interior runs through his company’s operations, offering an insight in the hotel interior business.
Tel: 04-3805480, +971 (55) 5512577 • Email: glointer@eim.ae, anilnitnaware@glointerior.com • Website: www.glointerior.com
When was your company established?
Glo Interiors LLC was established in 2011.
How many people are employed by your company?
We employ 50 people.
In which regions/territories do you operate?
We operate extensively throughout the UAE and India.
What is the company’s annual turnover?
Our annual turnover is in the range of AED 5-10 million (US $1.3- 2.7mn) approximately.
What’s your company vision?
At Glo Interiors we keep our vision simple — to be number one interior decoration company in the hotel industry.
What are your core products/services for the hospitality industry?
Our core products for the hotel industry include thorough interior fit out and furniture. We also have our own joinery division.
What is your best selling product or service?
The services that do well for us are our interior fit-out and interior joinery.
What new products/innovations have you launched recently?
We work as per our client’s demands, which means we keep evolving our designs and offerings.
What new supply or service contracts have you won in the past year?
The last year has been a positive one for the company, we won several high profile accounts in hotels such as Kempinski Hotel, Ajman, Palma Beach Hotel, Ajman Beach Hotel, Ramee Royal Hotel and Regent Palace.
What do you offer your customers above and beyond their expectations?
We provide them with ideas and the new design concepts, which help them for renovations and refurbishment concepts. No two hotel interiors should look similar. Every hotel chain follows a design philosophy, the challenge presents itself when we have to introduce a touch of individuality to each of its outlets.
Did you know?
Glo Interiors was only founded in 2011, and in a short time, has worked with several high profile hotels and resorts.
Foodservice Solutions
Greenfield
Jonathan Vadnos, Vice President, Greenfield World Trade, reveals the company’s newest products for the foodservice industry.
Tel: +1 (954) 202-7336 • Email: sales@greenfieldworld.com • Web: www.GreenfieldWorld.com
When was your company established?
The company began operations over 25 years ago.
How many people do you employ?
We’ve grown from four employees domestically, to more than 250 employees worldwide.
What is your current turnover?
Our turnover in terms of sales is in excess of US $200 million.
What is your company’s vision?
We follow a simple philosophy. We work with best-in-class brands and continue to carefully monitor quality through all steps of order fulfillment. Our collection of brands is a combination of direct ownership, acquisition and proprietary partnerships. Greenfield World Trade has been servicing the foodservice industry for more than 20 years. We represent over 32 international companies, manufacturing commercial restaurant equipment throughout the world.
What other news is there from your company?
In the past two years, we have acquired three companies; Bevles, Kold-Draft and Regal Ware’s Drinking Water Purification and Filtration Business Unit. Bevles is a producer of proofers, cabinets and racks for both commercial foodservice and retail markets; Kold-Draft is best known for manufacturing premium ice machines that are preferred by high-end bars, hotels and top mixologists all around the world. We have new production units from direct ownership brands such as Blakeslee, a supplier of commercial dishwashing machines ranging from under-counter to the largest flight-type warewashers available. Also, some of our proprietary partnerships will soon be releasing new products.
These include Woodstone, a brand renowned for quality cooking oven equipment. Food warming and cooling equipment brand F.W.E along with Grindmaster/Crathco, Lakeside, APW, Imperial, Eagle, Perlick, BKI and Bakers Pride. This is just a glimpse of our offerings. In addition, Greenfield has ramped up its immediate supply of local on-hand inventory, after-sales service and technical support.
What do you offer hotels above and beyond expectation?
Our experience and expertise is a result of our direct relationships with global and local consultants, international chain restaurants, world-wide hoteliers, foodservice equipment distributors and independent restaurant operators. We have a vast network of expert associates that work one-on-one with clients to provide product solutions, and ideate to overcome their greatest challenges with the ultimate goal of helping the hotelier build a profitable business.
While we have enjoyed considerable growth, we remain committed to the principles that helped build our business. Each customer is treated individually, and their needs catered to in a unique manner. There is no compromise in quality and pricing is always competitive.
Did you know?
Greenfield has acquired purification and distiller brands that require no installation, making them ideal for home and commercial usage.
Linen Providers
Gulf Asian General Trading
Khurram Shaheryar, General Manager of Gulf Asian General Trading (GAGT), shares his experience in pioneering the Middle East hospitality supplies field.
Tel: +971 6 7436892 • Email: info@gagtuae.com • Web: www.gagtuae.com
When was your company established?
GAGT was established in 1988.
How many people are employed by your company?
To meet the growing demands of the hospitality sector, GAGT has employed a strong number of staff in various departments of the corporate office to manage administration and sales. We also have an in house stitching unit — with staff across various functional areas like cutting, stitching, quality control, pressing, packaging and delivery.
In which regions/territories do you operate?
We currently operate from the UAE. However, we have successfully completed projects across countries like Saudi Arabia, Oman, Kuwait, Qatar and Africa as well. Given the growing demand in the hospitality sector, Gulf Asian General Trading is now working on the expansion of its manufacturing unit in the UAE. We plan to open new sales and marketing offices in Dubai and Saudi Arabia.
What’s your company vision?
GAGT has always worked towards establishing itself as the most reliable brand, with a commitment to quality and punctual service delivery.
What are your core products for the hospitality industry?
Our key area of business lies in textile supplies such as bed linen, bath linen, F&B linen, uniforms and miscellaneous room items.
What is your best-selling product or service?
Our range of Air Jet towels is quite popular and we have different qualities to offer in those. We have recently introduced Jacquard fabrics for bed linen, which is currently in demand across the industry. We hold fairly large inventories of regular-use linen offering our customers delivery within 48 -72 hours.
What new products/innovations have you launched?
We are introducing a new range of hotel amenities and hotel furniture. Our company aims to be a one-stop solution provider for the key hospitality projects across the MENA region. Also, available is a new range of bed linen, Jacquard design, along with curtain upholstery fabrics imported from Spain, Italy, Germany and China. These are super quality fabrics available in a wide range of colour and design options.
We also cater to bespoke requirements and are working closely with hoteliers and design consultants to ensure we deliver value at an exceptional price.
What new supply or service contracts have you won in the past year?
We work with reputable hotel chains and luxury hotel apartments across the UAE and MENA region. We have bagged many contracts from leading five-star hotel chains, for their properties across the UAE and Gulf.
What do you offer your customers above and beyond their expectations?
With the growth in the hospitality sector, hotel chains and their central purchasing teams are constantly looking for solution providers that deliver excellence and value at exceptional prices.
GAGT offers superior quality linen products, customised service offerings and quick turnaround time for each delivery. Our reliability and excellence has made us one of the leading hospitality solution providers in UAE and GCC markets as well.
Did you know?
Gulf Trading’s brand Lintaz is registered under GAGT and is one of the best-selling linens across the UAE and Middle East.
Facilities Management
Emrill
Tel: 800-EMRILL • Email : info@emrill.com, dubai@emrill.com • Web: www.emrill.com
When was your company established, and how many people does it employ?
The company was founded in 2002; we currently employ more than 6000 employees.
What are your core products/services for the hospitality industry?
Emrill delivers a full range of assets and facilities management services within region’s developments and communities.
How do you manage human resources?
We have a successful system in place, given our growing number of staff year-on-year. However, we pride ourselves on a high retention rate.
Tell us a bit about your services.
We are equipt with an understanding of success factors that drive hotel and leisure projects. Emrill operates ‘round-the-clock’ teams to provide high quality service. Emrill offers its services throughout the UAE via offices in Dubai and Abu Dhabi and is owned by shareholding partners Al Futtaim, Carillion and Emaar.
Buffet Systems
Zieher
Tel : +49(0)9273/927340 • Email : info@zieher.com • Web: www.zieher.com
When was your company established and how many people does it employ?
The company was founded in 1986 and we employ approximately 40 staff, including trainees.
What’s your company vision?
Our vision is to develop, create, and deliver fascinating tabletop and buffet products that provide an innovative design.
What are your core products/services for the hospitality industry?
High-quality modern tableware and buffet systems made out of different materials such as glass, stainless steel, slate, porcelain, solid wood and carbon fibre.
What new products have you launched recently?
In 2015 we launched additions for the Solid series glass bowls and the exclusive buffet cubes, Carbon 4.0.
Did you know?
Zieher’s Skyline buffet system has been illegally copied at least 20 times.
Catering Equipment
IHS Global Alliance
Tel : +44 (0) 773 486 9492 • Email: dion@ihsGlobalAlliance.com • Web: www.ihsGlobalAlliance.com
When was your company established?
We were founded in 1986, and currently have 100 employees.
In which regions do you operate?
Our head office and manufacturing HQ are in Australia with sales offices in Asia, Europe, USA and Americas, APAC and EMEA .
What’s your company vision?
IHS’s vision is to continue to deliver innovative solutions to hotel and MICE industries around the world.
What are your core products/services for the hospitality industry?
Our core products include; mobile buffet tables, conference and banquet tables, mobile live cooking stations, mobile F&B stations with bars, in-room dining trolleys, food warmers, trays and tray racks.
What is your best selling product?
Our best performing products have been the roll-away mobile conference table system and cross cube mobile buffet system.
Did you know?
A recent installation at Australia’s Melbourne Convention and Exhibition Centre saw the delivery of 4000 conference and banquet tables.
Refrigerator and Freezer Experts
Koma
Tel : +971 4 8873334 • Email: marc@koma.ae • Web: www.koma.com
When was your company established and how many people does it employ?
Koma was founded in 1938 in Netherlands, and employs 870. The Dubai office opened in 2003.
What are your core products/services for the hospitality industry?
We manufacture refrigeration equipment, blast chillers, shock freezers, dough proofing units, along with recovery and conservation rooms. Koma specialises in handling delicate products like pastry and dough storage units.
What new products have you launched recently?
The proofer’s electric heating elements are being replaced with our sustainable Glycol heating technology (not to be confused with floor heating).
What is your best seller?
The “H” cabinets, with more than 4800 units delivered and installed in 2014.
Did you know?
Koma was one of the first companies to develop sustainable, energy-saving systems for its products.
Sleepware Experts
Hypnos Beds
Chris Ward, Marketing Director at Hypnos, shares how the company provides the most comfortable beds in the world.
Tel: +971 4.885.0272 • Email: info@hypnosbeds-me.com • Web: www.hypnosbeds-me.com
When was your company established?
Hypnos Beds was established more than 100 years ago, and has held a Royal Warrant from the Queen of Great Britain since 1929. Currently Hypnos employs 140 staff.
What is your annual turnover?
Our turnover is £46million (US $72.30), a 28% increase YoY.
What’s your company vision?
Hypnos Beds’ vision is to create versatile, enduring sleep solutions for the global hospitality sector, by providing stylish, bespoke products, which will allow guests to enjoy a rejuvenating night’s sleep.
What are your core products/services?
Hypnos provides high-quality beds, mattresses and sofa beds to the hospitality industry. It is the leading mattress supplier to the hospitality sector in the UK, and the company brings this expertise to the UAE market where it is creating ‘made-to-measure’ beds that can be customised to various standards, regulations and needs of the industry.
What new products have you launched recently?
Hypnos has brought its tufted pocket spring mattresses to the UAE and each mattress is created using carefully placed tufts. It utilises minimal glue and chemical materials, keeping the beds in line with Hypnos’ green credentials. The use of tufts keeps the mattress under permanent tension, preventing any slackening.
What is your best seller?
Hypnos’ tufted pocket spring mattresses have been a big seller.
What do you offer hotels above and beyond expectation?
Hypnos offers a fast-track bed replacement programme for hotels.
Did you know?
Hypnos tufted mattresses promote air circulation which helps regulate body temperature.
Catering Equipment
Hupfer
Anish Udayawar, Regional Manager, Hupfer Metallwerke GmbH & Co., gives his insights on an otherwise underplayed sector of commercial kitchens.
Tel:+971 655 73865 • Web:www.hupfer-middle-east.com
When was your company established?
Julius Hupferfounded the company in 1870, with operations in the Middle East from 2008.
How Many people does your company employ?
The company currently employs more than 500 staff around the world.
What are your achievements in the region?
Hupfer enjoys a commanding market share owing to its product category in the region, with almost every major hotel operator figuring on our buyers list.
What is your company vision?
In line with our corporate strategy, Hupfer is constantly striving to increase its market share with logistic solutions. We wish to address the challenges that production kitchens face.
What are your core products and services for the Hospitality Industry?
Our strength lies in storage, transportation, preparation, organisation, distribution and holding food at desired temperatures and serving.
What new products have you launched recently?
This year we launched the revolutionary Hupfer Isobox Mobil in the Middle East. The mobile transport box is suitable for serving systems, whether keeping food hot or cold.
What other news is there from your company this year?
Hupfer has recently completed the construction of its new marketing and training centre, enabling live demonstrations and operational training on our new products set to hit the market. We have also undertaken many evolutionary changes in our headquarters, based in Germany.
What is your best seller?
In the region, Hupfer is well known for its shelving products. Whereas products such as trolleys and carts have enabled us to note a considerable growth in the sales of our hot/cold holding cabinets.
What do you offer Hotels above and beyond expectations?
Logistics usually gets underplayed in commercial kitchens, which is precisely why we work closely with kitchen planners, designers and operators to understand the challenges and tailor our solutions.
Did you know?
Hupfer enjoys a lion’s share of the market owing to its product range with almost every major hotel operator figuring on its buyer’s list.
Waste Disposal
InSinkErator
Emerson FZE Business Development Manager – MEA, Mohamed Karam showcases InSinkErator’s food disposer and pulping systems for restaurants.
Web: www.insinkerator.co.uk • Email: Insinkerator.mea@emerson.com • Tel: +971 48118282
When was your company established?
It’s named after the invention ‘in-sink’ food waste disposal system by its founder John W. Hammes’ back in 1927. InSinkErator was established in Wisconsin, USA and acquired in 1968 by Emerson Electric Co.
How many people are employed by your company?
The company employs over 1,400 people in its Middle East offices and 132,000 worldwide.
What is the company’s annual turnover?
Emerson’s sales in the last fiscal year was US $24.7 billion.
What is your company vision?
The importance of cleanliness and hygiene in a restaurant kitchen is paramount, and Emerson understands this. Leveraging our line of food waste disposers across today’s restaurants, the objective is helping restaurants drive a reduction of food waste, using scraps to create biosolids or biogas as part of a modern waste management approach.
What are your core products and services for the hospitality industry?
InSinkErator, a business unit of Emerson, manufactures food waste disposers, both for household and commercial applications. It also offers pulper systems and dispensing technology for hot, cold and chilled water.
What new products have you launched recently?
Some of the latest products offered by InSinkErator include the Waste Xpress (WX-300), a waste reduction system that can process solid and liquid food waste. The system can grind both food waste and paper and plastic waste, which is often mixed with food waste in restaurants.
Following the grinding process, the waste is sent to a dewatering unit that squeezes the liquid out of the waste. The water is sent down the drain into the septic system and the ground waste is bagged and taken away. The process reduces bulk waste volume by 85%. The system is made from stainless steel and can process up to 320kg of kitchen waste.
Another product is the steaming hot water tap, a sink appliance that can dispense water at temperatures ranging from chilled, to cool, to hot water at 98 degrees celsius at the flick of a lever. The hot water dispensers can produce up to 80 cups of near-boiling water in one hour. Since only the amount being dispensed is heated, the system is energy efficient and economical, saving money and time and contributing to an environmentally responsible business.
Additionally, the LC-50 is InSinkErator’s food waste disposer model, designed for light foodservice applications such as delis and fast food operations. The model offers ease and flexibility of use with a stainless steel grind chamber and automatic reversing motor for durability and hassle-free operation.
What do you offer hotels above and beyond their wants?
Today’s consumers have demonstrated a new-found wisdom when it comes to dining out. They read reviews on restaurants before setting out and when they do so, not only do they look at what people say about the food, but they are interested in how the restaurant operates as a whole; from the service to the ambience and the hygiene. Also consumers have placed increasing interest on how the restaurant deals with food waste and how much waste is generated.
Did you know?
The InSinkErator Waste Xpress (WX-300) reduces bulk waste volume by 85%.
Room Management
Interel
Tel: +971 4 4479845 • Email: info@interelme.com • Web: www.interelme.com
In which regions do you operate?
We are based in Dubai with R&D and manufacturing facilities in Italy.
What’s your company vision?
To provide innovative technology and design leadership in integrated room solutions. Interel’s philosophy is driven by its social responsibility towards the environment, and increasing the operator’s return on investment.
What are your core products/services for the hospitality industry?
We offers guest room management solutions for the modern, socially responsible hotelier including advanced presence-based energy management, HVAC, temperature, lighting, dimming and scene control.
What new products have you launched?
The company’s latest innovation, the ‘connectBsmart’ Bluetooth beacon network provides a platform for mobile hospitality service strategies and guest experience visions. At this year’s Hotel Show Dubai, we will also be launching the world’s first IP-based water management system for the hospitality industry in the Middle East. Additionally, our Interel Augmented Reality platform can be used by any mobile application and OS, fully supporting a hotel brand’s ‘bring your own device’ strategy.
What new contracts have you won Recently?
We are working with names such as Marriott, IHG, Millennium, Nobu, Versace, Rotana, Rezidor. In addition, we have global contracts with Kempinski and FRHI.
What do you offer your customers above and beyond their expectations?
We bring to the industry a collection of modern and technologically advanced products, which are not common in the market.
Did you know?
Interel is the world’s fastest growing manufacturer of integrated room technologies in the luxury hospitality industry.
Luxury Suppliers
Maxim World
Tel: +442088688502 • Email: info@maximworld.com • Web: www.maximworld.com
When was your company established?
10 years ago.
What are your core products?
We design and supply products made out of leather, glass, metal, acrylic and stone. These include menu covers, bathroom accessory displays, and collateral for rooms. Also, we supply bread baskets, condiment holders, ice buckets and buffet displays.
What new products have you launched?
We have produced a number of sharing platters and trays that incorporate a mix of glass, slate and metal.
What other news is there from your company this year?
We have moved into a new office space that combines a showroom to display our products.
What is your best seller?
Our leather and bathroom products . Along with our wide variety of buffet risers and table ware set-ups.
Did you know?
Maxim World is an authorised distributor for Mont Blanc.
Furniture Suppliers
Intermetal
Intermetal’s Marketing Manager Cathy Di Savino talks about Intermetal’s contract furniture.
Tel: +971 4 884 1650 • Email: sales@intermetal.com • Web: www.intermetal.com
When was your company established and how many employees do you have?
We were established in 1989 and now have 415 employees.
What’s your company vision?
To remain the leader in our field by manufacturing and designing quality and durable furniture. We are committed to lean manufacturing practices, ethical and responsible workmanship and sustainability.
What are your core products/services for the hospitality industry?
Our range includes stacking aluminium chairs, lightweight folding banquet tables, conference tables and seating, buffet units, stages, dance floors, table tops and bases, lounge seating and bar furniture. Our Outdoor Living product line features several furniture items available in aluminium, teakwood and rattan.
What new products have you launched recently?
We have recently expanded our product line with IM Suite, a division dedicated to the design and manufacture of complete hotel room furniture and interior doors for commercial projects. We have recently launched the Deco chair with ProBax technology that improves seating posture and increases comfort for the user.
What other news is there from your company this year?
Our expansion plans continue with the construction of a new stand-alone joinery factory, expected to start production in early 2017.
What is your best seller?
Our premier aluminium stacking chairs are preferred and specified worldwide, and during the past year our newly released lightweight folding banquet tables have been extremely popular.
What do you offer hotels above and beyond expectation?
A highly experienced in-house design team is available to provide room layouts that ensure proper selection of furniture, making sure space is utilised perfectly.
Did you know?
Intermetal has an in-house design team and a factory in Dubai.
Tech Savvy
Legrand
Legrand had 3900 active patents as of 2014 — Amelie Zegmout, General Manager Gulf countries, reveals more about its regional operations.
Tel:Tel: (+971) (0)4 3821 821 • Email: office.dubai@legrand.ae • Web: http://www.legrandae/
When was your company established?
Legrand was founded in 1860.
How many people are employed by your company?
We are present in more than 80 countries with a total workforce of over 36,000 employees.
In which regions do you operate?
Legrand’s operations cover three main areas in the Middle East. We have operated in the region for 30 years.
What is the company’s annual turnover?
Legrand reported 2014 sales of US$ 5.03 billion.
What’s your company vision?
Our vision has centred on strengthening our position as an energy-efficient, electrical and digital solution provider for buildings.
What are your core products for the hospitality industry?
We manufacture all types of electronic components such as power supply units, standard products, integration technology and smart electrical solutions.
What new products/innovations have you launched recently?
The Legrand multimedia connectivity line of products is our latest launch. The products are targeted towards technologically inclined guests, to allow them to connect their devices in hotel rooms. As of 2014, Legrand had 3900 active patents across its portfolio.
What do you offer your customers above and beyond their expectations?
Our line of smart solutions is the ‘stand out’ factor, surpassing industry expectations.
Did you know?
4.5% of Legrand’s 2014 sales came from the company’s dedicated R&D arm, which has more than 2000 employees.
Carpets and Rugs
OW Hospitality
OW Hospitality CEO & MD, Michael Riley discusses the company’s collection of carpets.
Tel:+877.687.1208 • Web: www.owhospitality.com
When was your company established?
OW Hospitality was founded in 1975.
How many people are employed by your company?
OW Hospitality has roughly 75 employees worldwide, engaged in manufacturing, sales and design offices in Dubai, Cairo, UK and the US. OW Hospitality is owned by the Oriental Weavers Group, the world’s largest producer of area rugs, employing over 17,000 people worldwide.
What are your core products for the hospitality industry?
OW Hospitality designs and manufactures high quality Axminster woven carpets and hand tufted carpets.
What new products have you launched recently?
We have recently launched two new collections: New Neo and Lost & Found, designed by Roger Thomas. This is the second collaboration we’ve had with the famous designer. New Neo is inspired by the growing trend of neoclassical and Greco Roman influence in pattern styling. Lost & Found by Roger Thomas was inspired by his world travels. Throughout his career he has designed some of the world’s most prestigious hotels, casinos, resorts and private residences.
What do you offer hotels above and beyond expectation?
We have an impressive collection of 420 colours to choose from and customise our products, making them seem abstract. Then, if customers need more options we have the ability to produce any colour in the spectrum to suit their needs. In addition, we offer the most competitive pricing in the industry.
Did you know?
OW Hospitality has an huge list of colours and customisation options to choose from.
Tech Support
Rate Gain
Rate Gain CEO Bhanu Chopra shares how he helps hotels maximise their revenue.
Tel: +91 120 4975700 • Email: sales@rategain.com • Web: www.rategain.com
When was your company established and how many employees does it have?
Rate Gain was set up in 2004, and has more than 550 employees.
In which regions do you operate?
We operate globally, with offices in the UK, US, Turkey, Spain, UAE, Thailand and India. We will soon be opening an office in Brazil.
What is the company’s annual turnover?
We have had a stellar 50% CAGR for the last three years.
What’s your company vision?
We are a technology company and our vision is to be the most reputed and preferred company. We plan on doing this by creating seamless technology and services that support the hotels and travel agencies across the world to maximise their revenue everyday.
What are your core products/services for the hospitality industry?
Our core products are PriceGain, a rate intelligence tool that gives hotels real time competitive pricing; RevGain, a rate optimisation tool that combines market insights and scientific pricing to help hotels generate more transient revenue; BrandGain, reputation management tool that helps hotels to manage their online reputation across various platforms from a single dashboard; and Unity, a unified revenue management and distribution suite.
What new innovations have youlaunched?
RG recently launched WebGain, a product that will enable hotels to show rate comparison from multiple online channels on the website.
What new supply or service contracts have you won in the past year?
We have some of the biggest and the most renowned names as our clients — Marriott, Hyatt, Accor, Millennium to name a few.
Did you know?
OTAs and travel agents work with Rate Gain.
Bedding Product
Maya Tekstil
Tel: +90 216 561 20 02 • Email: sales@mayatekstil.com • Web: www.mayatekstil.com; www.pnlp.com.tr/en
When was your company established?
Maya Tekstil was established in 1993 and employs 200 staff.
In which territories do you operate?
Maya Tekstil exports its products to around 48 countries; Middle East, Russia, Europe and Asia.
What is the company’s annual turnover?
In 2014, our turnover was US $16,500,000.
What is your company vision?
To offer our customers a comfortable, healthy sleep environment with our bedding line.
What are your core products?
It is our main business to produce pillows, quilts, mattresses and protectors for competitive prices. Also, we have created a separate channel for hotel projects.
What is your best selling product?
We have a specially designed pillow menu that meets the requirements of five-star hotels.
What new products and services have you launched recently?
We have designed our ‘Hotel Collection’ under our own brand Penelope Dorme including four lines: Basic Line, Deluxe Line, Exclusive Line and Soft Line. Besides our brand, we offer a complete private label business to our partners.
Did you know?
Maya Tekstil Introduced a pillow menu for five star hotels.
Tech Savvy
Salto Systems
Tel:+971 4 399 5770 • Email: info.me@saltosystems.com • Web: www.saltosystems.com
When was your company established?
Salto Systems was created in 2001 and employs 400 employees.
What is your company’s vision?
The company’s vision has been to create world-class access control systems that are simple to use and extremely efficient.
What are your core products ?
Following the introduction of the stand-alone battery powered electronic lock for hotel rooms, Salto has introduced a series of technologically advanced hardware.
What are your Latest product?
One of our most recent launches is JustIN Mobile, a service which allows guests to use their smartphones as their hotel room keys. Complete with software support, the JustIN Key mobile application allows guests to receive their keys online, which communicates securely via the cloud.
Why does my hotel need this product?
Salto not only offers access services to guest rooms, but also manages the security arrangements of back-of-house staff and supplier doors.
Did you know?
Salto’s solutions can provide complete access at every point in a property, and is capable of integrating with CCTA, alarm and bio-metric systems.
Coffee Maestros
Melitta
Oliver Welschar, Global Key Account Manager, Melitta Professional Coffee Solutions talks about meeting the demands of coffee lovers.
Tel:+49 (0)571/5049-0 • Email: professional@melitta.de • Web: melitta-professional.de
When was your company established?
The company was formed in 1908 by Melitta Bentz, who invented the coffee filter.
How many people are employed by your company?
Melitta Professional Coffee Solutions employs 693 people.
What is the company’s annual turnover?
As of 2014, the annual turnout was US $1425.77 million.
What are the latest trends in the coffee industry?
Guests have increasing standards when it comes to coffee. Coffee hasn’t changed over the years, which means the quality of the beverage in the cup has got to be consistent. Advancements and innovations in coffee makers and machines are encouraged, but only if they do not compromise its traditional flavour.
What is your best seller to the hospitality industry?
Almost all of our products do well consistently across a wide array of markets.
What new products have you launched recently?
The MelittaCafina XT 6.
What other news is there from your company?
The newly launched, fully automatic Melitta Cafina CT8 has a high hourly capacity that ensures the fastest and most efficient order processing, even during peak periods. Alternatively, it can be used in self-service mode as it is easy to operate. This allows a novice or guest to operate the machine.
What’s the main challenge for hoteliers when it comes to coffee and how do you help overcome this?
Challenging customers drive the industry to make world class coffee, in turn Melitta Cafina, keeps pushing its boundaries in search of customer satisfaction. The challenges for the professional coffee business are greater than ever: our customers consistently seek high quality, speedy, reliable beverages.
Did you know?
The first coffee filters for cafés and restaurants were launched in 1936, which is when the trade of Melitta’s equipment and services began.
Electronic Appliances
Northmace & Hendon
UK-based John Hurst, Managing Director, Northmace & Hendon Ltd., offers an insight into the hotel appliance industry.
Tel: +44 29 2081 5200 • Email: sales@northmace.com • Web: http://www.northmace.com/uae
When was your company established?
Northmace & Hendon began manufacturing electrical appliances for hotel rooms in London, in 1942.
In which regions/territories do you operate?
Northmace & Hendon is based in the UK and supplies to hotels, both large and small, in more 100 countries. Some of the most prestigious hotel brands in the world have Northmace & Hendon as their preferred supplier for ironing centres, hairdryers, kettles and welcome trays.
What’s your company vision?
We strive to maintain our position as the foremost designer and manufacturer of electrical products for hotel rooms.Functionality, luxury and guest-intuitive design are at the forefront of our strategic vision.
What are your core products/services for the hospitality industry?
Northmace supplies professional electrical items for the hotel bedroom including hotel safety irons and ironing centres, hairdryers, kettles and trays.
What is your best selling product or service?
One of our best sellers is the Northmace Hotel Safety Steam Iron — Avantgarde. This is an extremely functional and easy to use iron that one would find in most UAE hotels. While we recognise that a steam iron has to look good and survive heavy use, we also understand that guests want to use a simple product. A steam iron is often looked at as a ‘given’ in hotel bedrooms, but, on the contrary, hotels invest a lot in them. In turn, we do not spare them the latest technology.
What new products have you launched recently?
We recently launched the Hendon Wooden Tray, which is made out of bamboo. This tray combines eco credentials with a beautiful design. The wood is varnished to ensure durability, preventing it from spoiling under spillages. In addition, we launched the Hendon Leatherette Tray Set. This product blends style and class with practicality. The luxurious main tray features a discreet clear plastic insert to protect the it from spillages.
What do you offer your customers above and beyond their expectations?
Our customers testify that our guarantees and customer service is what sets us apart. Each Northmace & Hendon product comes with a guarantee period ranging from two to five years. We are in a confident position to offer such a proposition as we have a strong quality control process in place.
Did you know?
The Hendon Wooden Tray is made completely out of bamboo, and combines eco credentials with a beautiful design.
Bathroom Amenities
Pacific Direct
Helly Summerly, Global Marketing & Innovation Director, Pacific Direct talks about making guests feel fresh and clean.
Tel: +971 4341 8920 • Email: pacificd@emirates.net.ae • Web: www.pacificdirect.co.uk
When was your company established?
The company was founded in 1993.
How many people are employed by your company?
We employ 247 people globally.
What is the company’s annual turnover?
In 2014, our turnover was £24.7m (US $38.82mn).
What’s your company vision?
Pacific Direct is a globally recognised, fully licensed manufacturer and supplier of branded guest toiletries and luxury hotel amenities for hospitality clients in over 120 countries. We combine our exclusive partnerships with prestigious retail brands and knowledge of the hotel industry, to offer guests a superior experience coupled with world class customer service.
What are your core products?
We offer a versatile portfolio of branded luxury cosmetics, supplying hotels, cruise lines and airlines in over 120 countries.
We have partnerships with some of the world’s leading luxury brands, such as Asprey, Annick Goutal and Amouage. Each brand has a differentiating positioning and offers hoteliers a particular amenity solution, whether it’s a classic, heritage, quirky-contemporary, spa-therapeutic, eco-natural or a designer brand. We also offer a wide range of accessories to complement the hotel collections.
What new products have you launched recently?
In partnership with Floris, British family perfumers since 1730, we’ve developed a range of elegant bottles recalling the classic Floris bottle shape and pleat-wrap soap, featuring the bestselling fragrance, Cefiro.
We have also launched the Annick Goutal Luxury Hotel Collection modelled on the brand’s fragrance flacon, featuring the bestselling fragrance Eau d’Hadrien.
What other news is there from your company this year?
In order to offer customers an alternative to the Amouage Dia fragrance, we will be launching Amouage Honour which is one of the brand’s bestselling fragrances. We have also partnered with Lalique and are pleased to be launching an intricate and artistic amenities range at the end of this year.
What is your best seller?
We offer a range of brands and see different needs and preferences across the regions. However, our 30ml ranges seem to appeal most.
What do you offer hotels above and beyond expectation?
We offer over 20 years’ service in the hotel amenities market, with global manufacturing capabilities in the UK, Central Europe, the US, the Middle East and Asia Pacific. We have the ability to build and sustain successful partnerships between the customer and the brand thanks to talented people with sales, marketing and new product development expertise as well as a qualified customer service team always ready to exceed customer expectations. We are committed to minimise the impact of our operations on the environment, and offer gold standard quality controls in rigorously audited sites.
Did you know?
Pacific Direct will be offering an “artistic” amenities range next year.
Bedding Product Gurus
Poly Products
Balan Somasundaram of Poly Products shares his goals to make his company the top bedding manufacturer in the GCC.
Tel: +968 24448100 • Email: info@rahaoman.com, info@cloudnineoman.com • Web: www.rahaoman.com, www.cloudninemattresses.com
When was your company established?
Poly Products was established in 1979 in Oman.
How many people are employed by your company?
Poly Products is one of the largest bedding manufacturing companies in the GCC region, with a 75,000m2 factory, and employing around 500 people.
In which regions / territories do you operate?
We primarily operate in the six GCC countries — Oman, UAE, Saudi Arabia, Qatar, Bahrain and Kuwait, along with the neighboring Arab countries in the Middle East as well as in India.
What is the company’s annual turnover?
The company’s current annual turnover is around US$ 40 million.
What is your company’s vision?
Our company’s primary vision is to become the market leader in the bedding industry in all six GCC countries. The company also has a secondary vision of becoming a dominant bedding industry player in other neighbouring Arab countries in the Middle East and in India.
What are your core products for the hospitality industry?
Our core products for the hospitality industry are mattresses, beds, pillows, bed linen, duvets and comforters. Having furnished over 500,000 hotel rooms across various countries and hotel chains, our brands Raha and Cloud Nine are some of the most preferred bedding brands in the hospitality industry.
What is your best selling product?
Our best sellers are the Silver and Gold ranges of Rahabonnell spring mattresses and the Plush and Grand collections of Cloud Nine pocketed spring mattresses.
What new products/innovations have you launched recently?
We have recently launched Cloud Nine Symphony model of mattress which has a seven zone latex core, eliminating pressure points and improving blood circulation, while being eco-friendly.
What new supply contracts have you won in the past year?
In the past year, we have successfully supplied our Raha and Cloud Nine mattresses and beds to the likes of JW Marriott Marquis Dubai, Anantara Doha, Kempinski Riyadh, Crowne Plaza Madinah, Al Massa Hotel Madinah, Anjom Hotel Makkah and Haj Tourist Hotels Makkah.
What do you offer your customers above and beyond their expectations?
We delight our customers by supplying products of impeccable quality, and providing local installation and after-sales support through our pan-GCC network of company-owned offices. We also configure mattresses to any required specifications of hotels through our excellent manufacturing infrastructure.
Did you know?
Poly Products has furnished over 500,000 hotels rooms.
Foodservice Solutions
Pulsar Foodstuff Trading
Stephen Bennett, General Manager of Pulsar Foodstuff Trading describes the lucrative, but volatile, food business.
Email: info@pulsarfoodstuff.com • Web: www.pulsarfoodstuff.com
When was your company established?
Pulsar Foodstuff Trading started its journey almost 20 years ago supplying mini bars and bar snack products to the hospitality industry in Dubai.
How many people are employed by your company?
There are currently more than 20 people either directly or indirectly employed by Pulsar Foodstuff.
In which regions/territories do you operate?
We serve the entire United Arab Emirates, surrounding GCC countries and exclusive hotel resorts in the Maldives and Seychelles, while we have just started delivering to Mauritius.
What’s your company vision?
Our vision in the coming years is to solidify our position as the leading supplier of personalised food stuff packages, minibar products and custom developed bar mixes throughout the GCC region. We are also developing new sections in our company which will expand our operations and services.
What are your core products/services for the hospitality industry?
Our portfolio includes mini bar products, bar snacks, fresh olives, gifts, amenities and personalised packed products. Some of our products also include mixed nuts and sweet jars, relief and sanitary items and high quality slow cooked crisps.
What is your best selling product or service?
There is no one product that stands out as best-seller for the company, simply because we customise more than just the packaging, we also make-to-order its contents. However, our special nut mixes are sought-after.
What new products has your company launched in the last 12 months?
Recently, we entered the Gourmet Olive Market,which is our new business offering in the UAE and greater GCC. We are continually working on ensuring our products are free from pesticides. In a bid to reduce carbon emissions we are switching to handpicking the raw items. The Gourmet Olive Market can supply a huge variety of stuffed, aromatised olives and antipastis throughout the UAE.
What new supply or service contracts have you won in the past year?
In the past year we were awarded the contract to supply to all Rotana hotels. We are also currently re-negotiating contracts with Emirates airline and Emaar.
What do you offer your customers above and beyond their expectations?
We offer a level of service that is not matched by anyone else in our sector. We provide our buyers with advice on the various facets of the product, its contents and its packaging. Then, we also provide recomendations on presentation and storage.
Did you know?
Greenfield has acquired purification and distiller brands that require no installation making them ideal for home and commercial usage.
Bathroom Fitments
Sanipex Group
Guy Wilson, Managing Director, Sanipex Group discusses his company’s prospects.
Tel: +971 4 507 6000 • Email: info@sanipexgroup.com • Web: www.sanipexgroup.com
When was your company established?
Bagnodesign is a division of the Sanipex Group, and was established in 1995, in Dubai.
How many people are employed by your company?
We currently employ over 250 people from all over the world.
What’s your company vision?
To be a sought-after supplier of bathroom fixtures and fittings, tiles and plumbing materials throughout the Middle East, Central and South Asia, Africa and Europe. As part of our vision, we integrate with the project management team to add value to our clients’ fitments.
What are your core products for the hospitality industry?
We are distributors of boutique brands for brassware and sanitaryware. Meanwhile,Bagnodesign and Aquazone, two brands within the Sanipex Group, have established themselves as comprehensive providers of bathroom fixtures and fittings in the hospitality industry.
What new products have you launched recently?
Bagnodesign has launched three new bathroom collections recently — Metreaux, Savoia and X10. The three collections collectively address different moods and settings. Also, the Bagnospa collection includes a wide product range of accessories — laundry baskets, cotton wool holders, towel baskets and toiletries.
What other news is there from your company?
We have gone through a digital overhaul, complete with launching of a new aesthetic website. This enables our buyers to get a first-hand look and feel of the products. For the professionals, there are 2D and 3D AutoCad drawings, which can be downloaded as well.
What is your best seller?
One of our best sellers is the creative bathroom solutions range. But, given our product line, we have healthy sales across the spectrum.
What do you offer hotels above and beyond expectations?
We go beyond being suppliers as we provide all round consultancies at every stage of a project. Our specifications team work with architects and designers on product selection and timely delivery. Then, our technical teams provide installation and commissioning support. It doesn’t end there, a dedicated retail team provides on-ground technical and operational support.
Did you know?
Bagnodesign and Aquazone are home-grown brands within the Sanipex Group.
Outdoor Furniture
Sun and Shades
Roland Corko, Sales Director for Sun and Shades reveals the latest trends in the outdoor furniture market.
Tel: +971 4 885-7878 • Email: habek@sunandshades.com • Web: www.sunandshades.com
What are the latest trends in outdoor furniture?
The latest trends include using a combination of different materials to create contemporary and high-end design furniture. Combining aluminium frames embedded in synthetic wicker with elements of teak wood is something that designers like very much.
What qualities do hotels look for in Outdoor Furniture?
Hotels are looking for innovative and contemporary furniture, they want concepts that they haven’t heard of before. Of course, durability and quality is something that they ask for regularly.
What should hoteliers do to preserve their furniture from the harsh climatic conditions?
When it comes to synthetic wicker, the most important thing is to use the raw material from the world’s best producers. When it comes to teak wood, it must be cleaned every week and conditioned every six months.
What are some of your best sellers and why?
The Arabic dining set is our best outdoor furniture seller.
What new products have you launched recently?
Our recent launch , Hopps, is an exceptional product. It is the first innovative therapy and relaxation oriented lounge chair, which doubles up as rocking furniture.
What differentiates you from other suppliers?
We utilise the finest raw materials in production, provide our customers with constant care 24/7. Our post-production service, extended warranty periods, and free maintenance for the first year also differentiate us.
What can we expect from you next?
In 2015 we will continue to expand into African and Indian ocean markets. Through our continued provision of innovative products at fair prices, we also aim to raise our market share in the Middle east.
Did you know?
The wicker used is heat resistant up to 55 deg. Celsius.
Hotel Furniture
Stylis
Tel: +971 50 7596159, +966 12 6076622 • Email: info@stylis-sa.com • Web: www.stylis-sa.com
When was your company established?
In 2002. It has over 6000 employees.
What is the company’s annual turnover?
The annual turnover of the company as a group is US $ 338.59 million.
What’s your company vision?
We aim to be the leading hotel furniture provider in the MENA region and Europe. It is our vision to deliver a wide range of quality products and services across the globe.
What are your core products?
Stylis furniture supplies high pressurised laminate furniture.
What new contracts have you won?
Recently, the company successfully executed several large-scale hotel projects, such as the Pearl Hotel in Makkah, KSA, for which Stylis provided the fit out for both the public areas and guest rooms.
What do you offer your customers above and beyond their expectations?
We value the individual needs of our customers, so while working on quality we still optimise costs. Stylis has several years of experience in manufacturing and supplying furniture specifically suited to the hospitality industry, and the company puts that to good use.
Did you know?
Stylis represent the hotel furniture division of the Nowy Styl Group.
Guest Amenities
Sysco Guest Supply
Tel: +971 4 8808551 • Email: sales@guestsupply.ae • Web: www.guestsupply.co.uk
When was your company established?
We were established in 1979, and currently employ 200 staff globally.
In which regions do you operate?
We operate across Europe, USA, Canada, Middle East and Asia.
What’s your company vision?
Our vision is to market and deliver quality products to our customers with exceptional service and value.
What are your core products and services for the hospitality industry?
Sysco Guest Supply is the world’s largest and fully integrated supplier of hotel guest amenities and accessories.
What is your best selling line of products or services?
Guest amenities are our most popular. Recently we launched The Acca Kappa Guest Collection, created using one of the brand’s best-selling luxury fragrances. Sysco Guest Supply has a worldwide partnership with Salvatore Ferragamo and this year has launched the Tuscan Soul Quintessential Collection for the hospitality Industry. The selected ingredients are designed to create impressions of a “dolce vita” vacation in Tuscany.
Did you know?
Sysco Guest Supply is a wholly owned subsidiary of the Sysco Corporation, a publicly traded Fortune 50 company.
Interior Lighting
Vann Furniture & Interior Design (Vann FID)
Espino Soodbakhsh, Managing Director, Vann FID tells us how four generations of design translates into her company’s DNA.
Tel: +971 436 05269 • Email: info@vann-fid.com • Web: www.vann-fid.com
When was your company established?
Vann-FID was established in 2001, and has a total of 23 designers, project managers and technicians.
What partnerships do you have with the hotel industry?
Emirates Group, Al Habtoor Group, Al Wasl Group and most of the international four- and five-star hotel chains like Hilton Worldwide, Starwood Hotels & Resorts, Hyatt Hotels and many more.
What is your company vision?
Our vision is to become the foremost, advanced lighting and furniture supplier in the hospitality and retail sector and we have witnessed a 70% YoY growth.
What are your core services for the hospitality industry?
We support our clients by providing a comprehensive service from initial concept design to manufacture and supply of the products, installation and managing a project. Our core products are decorative and architectural lighting. Vann FID represents leading lighting companies in the UAE and Middle East markets.
What new products have you launched recently?
We have launched a new line of light fittings for hotel rooms with a trendy design, which is both eco-friendly and cost effective.
What other news is there from your company this year?
We have won interesting and challenging projects like the Al Habtoor City, with our lighting products emerging as best sellers.
What do you offer hotels above and beyond expectation?
With strong family roots in design, Vann-FID uses its expertise in creating unique designs and architectural masterpieces.
Did you know?
Design is fabricated in the company’s roots, with interior design expertise that dates back four generations. Vann-FID will be present at the Hotel Show Dubai 2015.
Room Phones
VTech
Charles M. A. Williams, Sales Director, EMEA showcases hospitality and business phones.
Tel: +44 1746769580 • Email: charles.williams@vtecheurope.co.uk • Web: www.rahaoman.com, www.cloudninemattresses.com
When was your company established?
Founded in 1976, we now have approximately 30,000 employees.
What is the company’s annual turnover?
Revenue for the financial year ended March 2015 was US$1,879.8 mn.
What’s your company vision?
VTech’s mission is to design, manufacture and supply innovative and high quality products that minimise any impact on the environment.
What are your core products for the hospitality industry?
Design led SIP and analogue telephones with DECT cordless versions along with conference units are are core products. We are the largest cordless phone manufacturer in the world.
What is your best seller?
The A2210 and S2210 for bedsides/desks, and A2211 and S2211.
What new products have you launched recently?
Conference units with wireless mics that feature Orbitlink Wireless Technology.
What other news is there from your company this year?
We will also be launching a new range of SIP phones. We have launched the new SIP business phones in the USA with great success. Our SIP stack is very stable and provides reliable and robust solutions for users.
What do you offer hotels above and beyond expectation?
Antibacterial plastic to safeguard guests and housekeeping staff from germs, rubber inlays underneath keypads to protect against high humidity and USB ports (on SIP versions) so guests can charge their smart phones and other electronic devices. We also provide remote guest service key management (SIP phones) and built-in Speakerphone on all cordless handsets.
Did you know?
VTech invests heavily in research and development, spending US$58 million in the previous financial year alone.