Ramada Ajman inks deal with ProntoResolved

Ramada Hotel & Suites Ajman has signed up with Florida-based ProntoResolved, a software platform for managing property complaints and handling of special requests, in a bid to enhance its guest experience.

The software also enables a paperless operation for hotels by electronically streamlining guest service issues and requirements. The software accepts and helps to resolve the requests in a timely manner; then generates reports and tracks the effiiciency response of the departments involved, a statement from the hotel said.

“Our property is pleased to partner with ProntoResolved in providing enhanced service to our clients, thus generating higher ratings in several platforms. In addition to its systematic and effective process, the software also enables us to have a paperless, sustainable operation, which is in line with our green vision,” Ramada Ajman general manager Iftikhar Hamdani said.

Pronto Resolved president Franco Moline remarked: "ProntoResolved is happy to help Ramada Ajman take customer service experience to advanced level. We are confident that this will be a fruitful partnership, and boost the property’s satisfaction ratings in various booking engines and review websites.”