Germany's Munich airport offers new service for Arab travellers

From July 24 up to and including September 10, 2017, Germany's Munich Airport will offer Arabic-speaking personal shopping assistants on request in Terminal 2.

The native Arabic speakers will be be available to bridge any cultural or language gaps between passengers and the personnel serving them in airport shops. They can also guide travellers through the Terminal 2 shopping area and provide information on offers and products. The service will be free of charge for passengers.

The shopping assistants can also help in case of questions on sales tax refunds or customs formalities. Their uniforms will sport the embroidered text "Arabic Shopping Assistant" so they can be easily identified by passengers. 

Staff who work for the retail shops in Terminal 2 have been briefed on the new service and advised that they can call a shopping assistant on request. 

Bavaria's gateway to the world is so far Europe's only airport to earn the "five-star airport" title from London-based Skytrax Institute. It has also been selected as the "best airport in Europe" 10 times in the past 12 years at the World Airport Awards presented annually by Skytrax. Moreover, Munich Airport's Terminal 2 was selected by Skytrax as "the world's best airport terminal" for the first time in 2017.