6 hotels that rely on robot staff for guest relations

Botlr, robot butler. Image via Aloft website.

Artificial intelligence is taking the hospitality industry by storm and some hotels are ahead of the curve. Select hotels are staffing robots with unique brand names to carry out traditional customer service — it is not only cutting costs in terms of staff employment, but also creating a platform for 24/7 customer service which can help improve guest relations.

Here are six hotels that already staff robots for extended user experience:

Connie at Hilton McLean Tysons Corner, USA

Mario at Marriott Hotel Ghent, Belgium

Ausca and Aura at M Social Hotel, Singapore

Jeno and Jena at Shangri-La Hotels and Resorts' Hotel Jen, Singapore

Concierge robot at Henn-na Hotel, Japan

Botlr at Aloft Hotels

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