6 hotels that rely on robot staff for guest relations
Artificial intelligence is taking the hospitality industry by storm and some hotels are ahead of the curve. Select hotels are staffing robots with unique brand names to carry out traditional customer service — it is not only cutting costs in terms of staff employment, but also creating a platform for 24/7 customer service which can help improve guest relations.
Here are six hotels that already staff robots for extended user experience:
Connie at Hilton McLean Tysons Corner, USA
Mario at Marriott Hotel Ghent, Belgium
Ausca and Aura at M Social Hotel, Singapore
Jeno and Jena at Shangri-La Hotels and Resorts' Hotel Jen, Singapore
Concierge robot at Henn-na Hotel, Japan