Avaya partners with Arowana to deliver customer experience solutions

Avaya Holdings Corp. has partnered with Arowana Consulting to deliver solutions that leverage emerging technologies to transform the customer experience, focusing initially on the hospitality sector, and on the healthcare and retail sectors.

Commenting on the partnership, Avaya worldwide VP: hospitality, Frederick Sabty said: “Companies today are at different stages of their digital transformation journey and are looking to take advantage of new technology trends. By focusing on specific vertical industry sectors, we can align with clients’ needs and provide the specialised expertise that enables them to stand out from their competitors.”

Previously, the two companies had collaborated to deliver the Houdini – Guest Experience solution suite, designed to enable hoteliers to enhance the guest experience, comfort level and access to services. By using the Avaya Breeze Client SDK, Houdini provides in-room concierge services on the Avaya Vantage Device, which combines the convenience of a desktop phone with the flexibility of an application platform.