Nashon Mwamba, guest service manager, The H Dubai
Nashon Mwamba joined Movenpick Hotel Deira in 2011 as a doorman after visiting a friend who worked in the same hotel. A year later, he moved up the ranks as a concierge. Mwamba managed to create a triple win situation for all stakeholders by marketing Dubai Parks & Resorts tickets to the hotel guests. As a project leader, he built special room packages including discounted passes for families that not only increased leisure guests' satisfaction and loyalty but also helped to sustain revenue growth. Earlier this year, his efforts allowed the hotel to achieve the highest score in the LQA audit since the hotel's opening.
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