India’ hospitality startup OYO Rooms has launched an SOS button on its app, to help users in OYO or partnership hotels alert authorities during an emergency.
The SOS button has made its debut in the Indian city of Gurugram and will soon be rolled out in 25 other cities.
| Advertisement |
According to OYO officials, the company also has a 24x7 OYO Safety Response Team (SRT) that will assist customers. If need arises, the app will also initiate a call.
How does the SOS-button function?
According to the company, on tapping the SOS button, a trigger is generated to alert OYO's 24x7 Safety Response Team (SRT) along with details about the guest, booking, location and emergency contact.
Guests are also given two options – to contact SRT or call the police. Users can opt for both the options depending on how serious the situation is. If a guest chooses to call the police, the response team is notified and they respond to each case while also informing the relevant authorities.
OYO also has an additional on-ground support team that co-ordinates with partners including the local OYO AGM/Captain, OYO's contracted private security firm and local hotel staff to touch base with the guest and resolve the issue within 35 minutes.
Search our database of more than 2,700 industry companies
