According to a study by the Arabian Travel Market’s research partner Colliers International, the tourism industry is set to create multi-billion dollar savings through the use of IoT, robotics, artificial intelligence (A.I), Virtual Reality (VR) and wearable technology
The research revealed, that in addition to vast cost savings, the customer experience is set to be more streamlined with travel set to become better, smoother and more personalised with bookings on VR platforms, AI chatbots guiding customers through the booking process and IOT providing internet based inter-connectivity between everyday devices.
Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer journey and experience.
“Airports and airlines accounted for $30 billion of investment in IT in 2018, however this will be offset by the implementation of technology that will see fuel savings alone top US$30 billion in the next 15 years,” he added.
“We’ve seen incredible developments in recent years, SITA, the multinational tech company to the air transport industry for example, is using robots to check travellers onto flights and to transport their luggage, while, although in the infancy stage, robots have been used in some hotels to welcome guests and show them to their room," Curtis added.
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