Mystery shopper

This month’s Mystery Shopper results are in and reveal who's hot and who's not in Saudi Arabia's travel agent community.
 
Professional mystery shoppers from Grass Roots visited four travel agencies in Riyadh and found that Al Mousim Travel & Tours Agency was top notch with staff showing good product knowledge, not to mention an ability to up-sell effectively.

However, Faras Travel Agency in King Abdullah Road did not fare as well scoring the least points during this mystery shopping exercise.
 
Staff at this agency were disinterested and offered overpriced packages.
 
For full details see the April issue of Arabian Travel News.
 
ATN will take a break from mystery shopping in the May issue, but will be back with a new and improved version in June, so agents everywhere, watch out!