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Should all hotels blacklist guests who misbehave?


April 16th, 2009

HotelierMiddleEast.com has revealed that Dubai's hotels are considering sharing the profiles of problematic or troublesome guests, but is this a sensible approach?

Does it send out a message that bad or abusive behaviour towards staff will not be tolerated or does it encroach on the old maxim of the customer always being right?

Would you sign your property up for such a shared blacklist or would you prefer to deal with the situation in-house?

And, during current conditions, can hotels afford to turn away any guests at all?

Let us know your thoughts - using the Comments tab at the top of the page.