The Middle East's hotels are known and revered around the world, with properties such as the Burj Al-Arab and Emirates Palace barely ever off TV screens, but peal back the opulent shells and what lies beneath?
Does the service in these five, six and seven-star properties merit the lofty price tag? Does paying less mean getting less?
Are employees armed with enough product knowledge and, hoteliers, how well trained is the talent pool you fish from?
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Do we need more hospitality schools and courses in the region or should hotel chains train their staff independently?
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Apr 21, 2009 , India
Have to agree with Bob. Hotel employees in the East are vastly underpaid and work ridiculously long hours. I think they do well given the circumstances.
Apr 21, 2009 , United Arab Emirates
Of course service is below par in regional hotels, but then it's below par everywhere. Try getting Etisalat to come and sort out a problem. It's what happens when you pay customer facing staff a few thousand dirhams per month. Why would they care?