Bliss spa to rake in US $2 million in 2010

Bliss Spa at W Doha in Qatar is on track to make QR 7 million (US $2million) this year, according to director of spa Liliana Matic Moore.

She attributed the revenues to strong business management and strictly controlled expenses.

Moore said: ““I’m not a therapist. I strongly believe that for a successful spa you need a manager with a business background, not just a therapist. It’s all about money, its all about my P&Ls. Since we opened the spa, from the first month, it’s positive. And it’s growing and growing. This is the secret and why I have such a support from my hotel. They know I take the money, I make the money, I pay it back. So it’s just positive investment”.

The figures speak for themselves, with overall revenue, retail, number of treatments and spa occupancy all riding high.

Since opening in May 2009 to August 2010, Moore says the therapists have performed 17,000 treatments over 15 months, which is 1133 treatments per month.

In 2009, Bliss finished with 58% spa occupancy, which Moore said “was excellent”.

Retail contributes on average at least 20% of revenue, expected to go up to 30% after Eid and Christmas.

For a full interview with Liliana Matic Moore, see the September issue of Hotelier Middle East