BOH Interview: Premier Inn Dubai Silicon Oasis' Vanessa Pabia
Vanessa Pabia, hotel administrator, Premier Inn Dubai Silicon Oasis, says it is important to evaluate situations with a clear head and never react emotionally
Mystery shopping: A basis for change
As ATN launches its mystery shopping initiative, Grass Roots, explains why providing good customer service is essential.
Agents under scrutiny
Agents beware! Mystery shoppers are on the loose and are coming to check out your agency soon.
Challenging staff promotes retention
Programme calls on hospitality facilities to develop Emirati staff in a bid to avoid poaching.
Benchmarks needed to achieve success
Many of the major themes we tackle in this issue of MIME, including the impact of small unregulated companies
Business Travel Show goes 100% carbon neutral
All carbon emissions to be offset by UK-based company Carbon Capital Markets.
A spotlight on staffing
Radisson SAS Dubai Media City execs explain why the hotel's most precious commodity is its employees.
Mr & Mrs Smith
Husband-and-wife Nidal Farah and Carina Brun both work in security at two of Dubai's top hotels.
Venue shortage or poor planning?
Is there really a shortage of meeting venues across the UAE or is poor planning to blame for availability issues?
The living brand: The answer to staff retention and customer satisfaction
As competition in the UAE's [meetings] industry heats up, the need for quality staff retention and customer satisfaction is of utmost importance.
Design drama
It's time that the leisure industry looked at facility design in terms of functionality, rather than in terms of aesthetics or the 'wow' factor.
Unwind at The Palace
Dubai hotel The Palace, Old Town urges delegates to relax in order to improve productivity.