Westin hotels in Middle East and Africa champion 'JOMO'

Westin hotels in the Middle East and Africa and around the world are offering wellness experiences as an alternative to constant digital connectivity

Awards Countdown: Concierge of the Year

Awards Countdown: Concierge of the Year

Concierge professionals battle it out for top title

Training for tomorrow's success

Training for tomorrow's success

Hotels must focus on customer service skills

Service Game

Service Game

Peter Burwash on the importance of hotel tennis facilities

Going from B&B to luxury

Going from B&B to luxury

Viability director Wilkinson comments on the limited service market

Rotana launches airport kiosk in Lebanon

Rotana launches airport kiosk in Lebanon

Hotel management company introduces new way of engaging with guests

BLACKLISTED!

BLACKLISTED!

Executive lounge managers may share blacklisted guest profiles

Turning Japanese

Turning Japanese

Innovative new Japanese outlet offers more than trendy decor

Starwood investigates possible outbreak

Starwood investigates possible outbreak

Starwood Hotels and Resorts is investigating a possible outbreak of Legionnaires disease at the Westin Dubai Mina Seyahi after three people contracted the disease following a stay at the property.

Middle East hotels must face change to win more guests

Middle East hotels must face change to win more guests

Hotelier Investor met Roya International chief executive Ahmed Ramdan to discuss the new mindset needed in Middle East hotel operations and why it is the right time to invest

ROUND TABLE: Guest relations

ROUND TABLE: Guest relations

Guest relations officers pass on their advice.

Royal Italian luxury

Royal Italian luxury

Offering high-quality products is always important, but for Italian textile company Frette the secret to success lies in solving clients' problems.

The customer is king

The customer is king

International Guest Supplies is dedicated to providing tailor-made solutions to each and every customer.

Balancing bricks, brains and brands

Balancing bricks, brains and brands

Anyone can build a fancy hotel, but a truly great hotel will earn repeat custom by giving guests an unforgettable experience

A Miramarvellous beach resort

A Miramarvellous beach resort

The Miramar Al Aqah Beach Resort has enjoyed a warm reception on the sunny coast of Fujairah; now general manager Ashraf Helmy explains why Iberotel's first UAE property is proving such a hit.

Romantic escapism at The Palace

Romantic escapism at The Palace

ATN checked into one of Dubai's newest properties, The Palace, The Old Town, to experience a 'Romantic Escapism' package.


EDITOR'S CHOICE »
Oman tourism arrivals to increase 5% annually to 2023, according to ATM report
TRAVEL Oman tourism arrivals to increase 5% annually to 2023, according to ATM report

Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018

COMMENT: Saudi Arabia's giga-projects are catalysts of change
Business COMMENT: Saudi Arabia's giga-projects are catalysts of change

Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan

Interview: Expedia's Cyril Ranque
Business Interview: Expedia's Cyril Ranque

Providing value across hotel market segments through Expedia's Lodging Partner Services

HOT PRODUCTS OF THE WEEK»
Product Focus: Duni's eco-conscious collection
Product Focus: Duni's eco-conscious collection

Stylish products made from eco-conscious materials to tap into the increasingly lucrative take-away market

Product Focus: Aliseo's Nexxus
Product Focus: Aliseo's Nexxus

The Nexxus is an aesthetic complement to today's modern bathroom

Product Focus: LaCimbali S20
Product Focus: LaCimbali S20

The LaCimbali S20 is well suited to locations with a production of about 200 cups a day


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ALSO IN HotelierMiddleEast.com »

Front Of House

The St. Regis Abu Dhabi to host Balinese energy healer in April

The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra

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Back Of House

Sheraton Grand Hotel to go dark for one hour as part of Earth Hour

Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative

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Food & Beverage

Abu Dhabi: Dining and entertainment destination on target to open in Q4, 2020

Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways

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People

Marriott’s Aloft Hotels hires general manager

Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.

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Business

700 guests rescued after high-rise hotel in Saudi catches fire

A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.

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LEISURE

Jumeirah at Saadiyat Island Resort to host eco-friendly swimming competition

To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.

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