Program Objectives:

By the end of the program, participants will be able to:
* Behave correctly in both business and social situations.
* Interact effectively with different personality types.
* Represent the organization at various functions.
* Organize and manage events such as business luncheons and formal dinners.
* Meet and greet important guests, clients and customers in a proper manner.
* Deal successfully with the media.

This Program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPEs.

Program Fees:

Per participant - USD 2750
Frequent nomination - USD 2475
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Definitions of Etiquette and Protocol

* What Is Etiquette?
* What Is Protocol?
* What Is the Right Behavior?
* Image Making and Image Management

Guest Relations

* Gaining Guests Respect
* Proper Greetings and Introductions
* Professional Hand-Shaking
* Business Cards
* People Names (Pronunciation and Remembering)

The Ideal Host

* Key Qualities of the Ideal Host
* Dealing with Different Types of Guests
* Handling Difficult Personalities
* Dealing with Guests Complaints
* Perception and Business Relations

Managing Events and Behavior

* The Business Meal
* Table Manners
* Setting of the Room and Table
* Mistakes to Avoid at Business Meetings
* Phone Etiquette
* Meeting Etiquette
* Email Etiquette

Handling the Media

* Dealing with Questions
* Handling Confidential Information
* Public Relations

Pre-requisites
None

Delivery Type
Group-Live

Related Programs
* Advanced Public Relations Strategies
* Time Management
* Interpersonal Communication Skills
* Conducting Productive Meetings
* Creative Problem Solving and Decision Making