Program Objectives:

By the end of the program, participants will be able to:

* Develop the necessary skills to become better communicators.
* Improve cross-cultural communication with others.
* Understand the verbal and non-verbal communication messages.
* Develop skills in listening actively and empathetically to others.
* Communicate assertively and apply effective ways to deal with conflict on the job.
* Give and receive feedback and criticism in a constructive manner.

This Program is designed for:

Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job. This program is worth 25 NASBA CPEs.

Program Fees:

Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

How People Communicate

* Forms of Communication
* Communication Functions and Process
* Barriers to Effective Communication
* Overcoming Communication Barriers
* Verbal Communication
* Reading Non-Verbal Messages
* One-Way versus Two-Way Communication

Improving Communication

* Understanding Your Communication Style
* Skills Required to Send Messages Effectively
* Communicating Across Cultures
* Guidelines for Improving Cross-Cultural Communication
* Dealing with Perceptual Tendencies and Distractions
* The Art of Persuading Others

The Importance of Listening

* Listening Self Inventory
* Analyzing Listening Habits
* Active versus Passive Listening
* Tips to Improve Active Listening Skills
* The Role of Perception in Communication
* Using Different Questioning Techniques

Communication Behaviors and Conflict Management

* Assertive versus Passive
* Assertive versus Aggressive
* Resolving Conflict
* Conflict Management Styles
* Essential Conflict Management Skills
* Dealing with Different Personalities

Constructive Feedback and Criticism

* The Value of Feedback
* Positive versus Negative Feedback
* Guidelines for Providing Constructive Feedback
* How to Give Criticism
* How to Receive Criticism

Pre-requisites
None

Delivery Type
Group-Live