Successful Skills for Office Managers
BackScheduled Date: | Sunday, September 11, 2011/Thursday, September 15, 2011 |
Training Provider: | Meirc Training & Consulting |
Type: | Training course |
City: | Dubai |
Country: | United Arab Emirates |
Sector: | Management |
Languages : | English |
Program Objectives:
By the end of the program, participants will be able to:
* Define and understand the role of the office manager/senior administrator.
* Acquire time management skills required for better office productivity.
* Achieve higher productivity from subordinates.
* Develop the necessary skills to gain recognition and sell their ideas.
* Apply essential techniques for handling subordinates.
This Program is designed for:
Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs.
Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
Program Outline:
The Role of the Office Manager/Senior Administrator
* Perception versus Reality
* Competencies Required for Success
Managing Time and Stress
* Identifying and Eliminating Time Wasters
* Setting Goals and Priorities
* Stress Management
* Planning and Managing Time for Self and Others
Obtaining Peak Productivity from Your Subordinates
* Leading and Being Part of a Team
* Basic Motivational Techniques
* Fundamentals of Delegation
* Matching the Task with the Skill
* Follow-Up Procedures
* Efficiency versus Effectiveness
Effective Communication Skills
* Improving Credibility and Gaining Recognition
* Speaking and Listening
* Being Assertive
* Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Internal and External Customer Service
* Understanding the Needs of Internal and External Customers
* Having the Right Attitude
* Providing Excellent Service
* Handling Complaints
Planning and Implementing Improvements
* Starting and Planning Improvements Initiatives and Goals
* Addressing Conflict and Resistance to Change
* Kaizen
Policy Enforcement and Discipline
* Self and Employee Discipline
* Giving Employees Feedback
* Handling Employees Dissatisfaction
* Performance Appraisals
Pre-requisites
None
Delivery Type
Group-Live