Program Objectives:

By the end of the program, participants will be able to:
* Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
* Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
* Handle telephone calls properly and professionally.
* Develop self-management techniques and learn ways for dealing with time wasters.
* Improve memory skills with several reinforcement methods and exercises.

This Program is designed for:

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators can benefit from this program. This program is worth 25 NASBA CPEs.

Program Fees:

Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

The Administrator/Secretary as Part of the Support Team

* The Importance of Team Work
* Taking Initiative
* Having the Right Attitude

The Modern Administrator Highly Needed Abilities

* Adaptability to a Changing Office Environment
* Maturity and Political Skills
* Seeing through Obstacles and Building on Talents and Strengths

Written Communication

* Style
* Layout
* Clear Writing
* Proof Reading

Verbal Communication

* Building Bonds with Boss and Colleagues
* Overcoming Communication Barriers
* Speaking Skills
* Listening Skills

Using the Telephone Properly

* Professional Telephone Behavior
* Rules for Good Listening
* Rules for Good Questioning
* Rules for Good Speaking

Effective Time Planning

* Identifying and Controlling Time Wasters
* Setting Priorities
* Dealing with Procrastination
* Organizing an Efficient To-Do System

Memory Reinforcement Techniques

* Remembering By Association Using Acronyms and the Method of Loci

Pre-requisites
None

Delivery Type
Group-Live