Program Objectives:

By the end of the program, participants will be able to:

* Define and understand the role of the office manager / administrator.
* Acquire time management skills required for better office productivity.
* Handle telephone calls properly and professionally.
* List the main causes of stress and the techniques needed to control them.
* Discover communication strategies needed for carrying out responsibilities in an effective manner.
* Develop a service attitude and mindset aimed at the internal and external customer.

This Program is designed for:

Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs.

Program Fees:

Per participant - USD 3950
Frequent nomination - USD 3555
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

The Role of the Office Manager/Administrator

* Perception versus Reality
* Competencies Required for Success
* What It Takes to Be a Star at Work
* Identifying Your Role

Effective Communication Skills

* Improving Credibility and Gaining Recognition
* Speaking and Listening
* Being Assertive
* Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
* Preparing a Professional Presentation

Written Communication

* What Constitutes Professional Business Writing
* Style and Layout
* Obtaining Your Objective with the Reader

Stress Management Techniques

* Causes and Symptoms
* Identifying Your Stressors
* Formulating a Comprehensive Stress Management Plan

Organizing Meetings

* Elements of an Effective Meeting
* Preparing the Agenda
* Taking Minutes

Serving the Internal and External Customer

* Understanding the Needs of Internal and External Customers
* Having the Right Attitude
* Providing Excellent Service
* Handling Complaints

Managing Time

* Identifying and Eliminating Time Wasters
* Setting Goals and Priorities
* Using Measures to Control and Improve Your Effectiveness
* Planning and Managing Time for Self and Others

Using the Telephone Properly

* Professional Telephone Behavior
* Rules for Good Listening
* Dealing with Difficult Callers
* Identifying Common Phone Problems and Formulating Solutions

Pre-requisites
None

Delivery Type
Group-Live