Certified Administration and Office Management Professional
BackScheduled Date: | Sunday, December 4, 2011/Thursday, December 8, 2011 |
Training Provider: | Meirc Training & Consulting |
Type: | Training course |
City: | Dubai |
Country: | United Arab Emirates |
Sector: | Management |
Languages : | English |
Program Objectives:
By the end of the program, participants will be able to:
* Define and understand the role of the office manager / administrator.
* Acquire time management skills required for better office productivity.
* Handle telephone calls properly and professionally.
* List the main causes of stress and the techniques needed to control them.
* Discover communication strategies needed for carrying out responsibilities in an effective manner.
* Develop a service attitude and mindset aimed at the internal and external customer.
This Program is designed for:
Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs.
Program Fees:
Per participant - USD 3950
Frequent nomination - USD 3555
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
Program Outline:
The Role of the Office Manager/Administrator
* Perception versus Reality
* Competencies Required for Success
* What It Takes to Be a Star at Work
* Identifying Your Role
Effective Communication Skills
* Improving Credibility and Gaining Recognition
* Speaking and Listening
* Being Assertive
* Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
* Preparing a Professional Presentation
Written Communication
* What Constitutes Professional Business Writing
* Style and Layout
* Obtaining Your Objective with the Reader
Stress Management Techniques
* Causes and Symptoms
* Identifying Your Stressors
* Formulating a Comprehensive Stress Management Plan
Organizing Meetings
* Elements of an Effective Meeting
* Preparing the Agenda
* Taking Minutes
Serving the Internal and External Customer
* Understanding the Needs of Internal and External Customers
* Having the Right Attitude
* Providing Excellent Service
* Handling Complaints
Managing Time
* Identifying and Eliminating Time Wasters
* Setting Goals and Priorities
* Using Measures to Control and Improve Your Effectiveness
* Planning and Managing Time for Self and Others
Using the Telephone Properly
* Professional Telephone Behavior
* Rules for Good Listening
* Dealing with Difficult Callers
* Identifying Common Phone Problems and Formulating Solutions
Pre-requisites
None
Delivery Type
Group-Live