Program Objectives:

By the end of the program, participants will be able to:
- Explain performance management - definitions, aims and developments.
- Develop tangible and intangible measures of performance
- Establish business based objectives – including SMART targets and measures.
- Understand the performance management cycle and how to manage it.
- Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.

This Program is designed for:
Line managers and supervisors who are held accountable for the performance of the organization and its employees. Human Resources professionals who are responsible for the design and implementation of performance management systems. This program is worth 25 NASBA CPEs.

Program Fees:

Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Performance Management - Introduction and Definitions
- Definitions and Aims
- Key Terms
- Corporate Values - How Important Are They?
- Forced Ranking Systems - Do They Work?
- The Annual Performance Cycle – Overview

Establishing Effective Objectives
- Cascading - Vision, Mission and Strategies
- Performance Criteria - 3 Types
- Critical Success Factors and Key Result Areas
- Key Performance Indicators (KPIs) and Units of Measure
- Financial and Non-Financial KPIs
- SMART Criteria - Establishing Individual Goals and Measures
- Semi-Tangible Factors - Competencies and Values

Managing the Performance Cycle
- Continuous Reviews and Assessments
- Performance Gaps
- Common Causes of Poor Performance
- Measuring Performance – Scoring Systems

Coaching
- Benefits of Good Coaching
- Characteristics of a Good Coach
- Elements of a Good Coaching Session
- Good Habits of Effective Listeners
- Diagnosing Performance Problems
- Five Steps of Coaching for Optimal Performance

The Performance Appraisal Meeting
- Planning and Preparation
- Conducting Effective Appraisal Meetings
- Following Up and Following Through
- Roles of Employees and Managers

Developments in Performance Management
- Competency-Based Performance Management
- Performance Management - It is Not Just About Pay
- Performance and Pay - Some Tips

Performance Management Applications
- System and Output Requirements
- Develop or Buy
- Available, ‘Off the Shelf’ Systems

Pre-requisites
None

Delivery Type
Group-Live