Program Objectives:

By the end of the program, participants will be able to:

* Apply professionalism in using the business phone.
* Reflect excellent knowledge of their products and services.
* Demonstrate an awareness of their customer's needs and wants.
* Develop superb skills in managing communication.
* Build rapport quickly and effectively.
* Maximize persistence so that goals can be achieved.

This Program is designed for:

Telephone executives wishing to acquire the fundamental skills and techniques they need to become successful in all interactions via the telephone. This program is worth 15 NASBA CPEs.

Program Fees:

Per participant - USD 2750
Frequent nomination - USD 2475
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

What Is Telesales?

* Are You Losing Money When You Answer Your Phones?
* Seven Deadly Sins
* Pros and Cons of Using the Phone
* Back to Basics

Sales and The Telephone

* The Selling Equation
* The Telesales Process

Presentation Ideas

* Various Telephone Techniques
* How to Manage First Impressions
* Managing the Actual Call
* Voice and Attitude

The Power of How You Sound

* Sound Like an Expert
* Practice Out Loud
* Be at Your Best

How to Handle Objections and Manage Transitions

* Dealing with Different Types of Personalities
* Reducing Resistance
* Dealing with Different Types of Objections
* Understanding Buying Signals and Effective Sales Closing
* Closing Strategies and Techniques

Asking for Referrals

* When to Ask
* Get Specific Referrals
* Always be Professional