Program Objectives:

By the end of the program, participants will be able to:

* Identify the framework of interdepartmental communication.
* Understand the importance and practice of excellent internal customer service.
* Take a proactive approach in simplifying the work processes and flow between work units.
* Remove interdepartmental communication barriers and resolve conflict.
* Develop a plan for enhancing organizational communication.

This Program is designed for:
Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Organizational Communication

* Upward, Downward and Horizontal Communication
* Organizational Culture and Its Effect on Performance
* Formal and Informal Communication and Their Uses
* Barriers that Impede Effective Interdepartmental Communication

Internal Customer Service

* What Is Internal Customer Service?
* Benefits of Excellent Internal Customer Service
* Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments

Simplification of Work Processes between Departments

* Signs of Complicated Procedures
* Stages in Simplifying Work
* Work Flow Techniques

Interdepartmental Team Building

* Removing the Us against Them Mindset
* Integrating Departmental Efforts towards Organizational Goals
* The Power of Synergy

Resolving and Solving Interdepartmental Problems and Conflicts

* Identifying and Solving Problems
* Resolving Interdepartmental Conflict
* Negotiating a Win-Win Settlement

Efficient and Effective Organizational Communication

* Eliminating Communication Overload and Ensuring Smooth Flow
* Choosing the Right Communication Media

Pre-requisites
None

Delivery Type
Group-Live