Program Objectives:

By the end of the program, participants will be able to:
* Define and understand Six Sigma and why it is necessary to sustain business improvement.
* Apply the DMAIC problem solving method.
* Discover the role of Six Sigma in customer service and continual improvement.
* Help to Implement and deploy Six Sigma (Yellow belt level).
* Understand organization readiness to start a Six Sigma project.

This Program is designed for:
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Definitions of Six Sigma
* What Is Six Sigma and What Does Sigma Mean?
* History of Six Sigma
* Why Six Sigma?
* Savings from Six Sigma
* Six Sigma as a Strategy and a Measurement of Quality

Problem-Solving Using Six Sigma
* The DMAIC Method (Define, Measure, Analyze, Improve and Control)
* Six Sigma Tools
* Facts about the Effects of Low Sigma Performance

Six Sigma in Customer Service
* Effects of Six Sigma on Customer Satisfaction
* Levels of Sigma Performance
* Themes of Six Sigma
* The Kano Model and Quality Function Deployment

Implementing Six Sigma
* Roles for Managers and Employees
* Examples of Motorola Adoption of Six Sigma
* Six Sigma and Statistics
* Simplifying Measurement with Sigma
* Six Sigma and Continuous Improvement
* Project Selection

Deployment of Six Sigma
* Leadership and Employee Involvement
* Six Sigma Black Belts and Requirements
* Corporate Commitment
* Cost Quality Relationship
* Future of Six Sigma

Selection of Six Sigma Projects
* Guidelines