Hotelier Middle East -

Talent and Performance Management

Scheduled Date: Saturday, April 26, 2014/Monday, April 28, 2014
Training Provider: B Host Services JLT
Type: Training course
City: Dubai
Country: United Arab Emirates
Sector: Management
Languages : English

6,700 AED


Talent and Performance management is about engaging, developing, and inspiring your organization’s most important asset - its people - to deliver on business strategy.


It includes a wide variety of functions including recruiting, learning and training, coaching, compensation, goal setting, employee performance management and succession planning.


While most organizations know that and have systems in place to roll those functions out, the question is why is it not always as effective as hoped? Why are the identified Talents not remaining in the company? Why are those Talents not contributing to the bottom line as much as we expected them to do?


In this module participants will learn that a well-executed Talent management strategy, integrated in the Employee journey (Employee lifecycle; recruit-induct-retain-develop-exit) has the power to reduce employee turnover, create advocates for the organization and improve & measure the employee engagement.


The organization will benefit from higher employee loyalty and maintain its Talents, which in turn leads to lower costs and will drive higher customer loyalty.


Participants will look closely at the systems they have in place in their own organizations and come up with recommendations to have a fully integrated Talent management process. They will be encouraged to share their own experiences within their business.


By the end of the Module, participants will be able to:


• Explain in what way Talent management should be integrated in the organization to achieve better financial results and less employee turnover
• Identify top candidates by recruiting strategically
• Reduce employee turnover by keeping top performers and develop high-performance teams


• Analyze their organizations’ Employee journey and make recommendations for improvement
• Measure the results of Employer branding and Talent management with the Employee Net
Promoter Score
• Design a training culture based on business goals
• Develop processes to engage employees by creating development opportunities for top performers


• All Human Resources activities and Talent management inclusive, should be following and supporting the Employee Journey.
• Create high Employee loyalty and maintain the Company talents, leading to lower costs and driving higher customer loyalty.


Over the last 14 years Sylvia Jumelet had several senior Training & Development positions within the international hotel industry. She grew a specific interest in personal growth by stimulating people’s strength.


She strongly believes that skilled and motivated employees are vital to the commercial success of a company and that this should be achieved by focusing on the qualities of each individual. She also has a wide experience in Human Resources and is an expert in On the job training of all operational departments in hotels.


She worked and lived in various countries; The Netherlands, UK, France, Russia and currently lives in Switzerland. During those years she organized many events abroad, designed Sales & Marketing courses and co-developed brand image projects of which Concierge services were an instrumental part. Therefore she has an extended (inter)national network, a good knowledge of human character and a thorough understanding of operations.


Contact Info

Office 2305, Indigo Icon,Plot F3
Jumeirah Lakes Towers
P.O. Box 215449
Dubai, United Arab Emirates

Tel: +971 4 369 5322
Fax: +971 4 369 5323
Mob: +97 155 1226222


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