FEE:
5,800 AED

MODULE DESCRIPTION
Our perceptions of the world, our work and the other people in our lives are affected by past experiences, our expectations and where we place our priorities. Our level of performance and overall team working results can be significantly impacted by increased self-understanding and understanding of others, by enhancing our ability to adapt and by improving our ability to connect with others in both our personal and work theatres.

This three-day Module will address the key requirements in “Best communication”:
• Recognizing and understanding the person you are dealing with
• Adapting your approach to communicating with them
• Lowering “resistance” and starting an efficient negotiation.
• Dealing with “The Difficult Person” and start a fruitful collaboration

LEARNING OBJECTIVES
By the end of the Module, participants will be able to:

Knowledge
• Explain the nature of perception and its importance in our relationship with others
• Identify the four basic colour energies and the characteristics associated with each
• Examine the relative strengths and weaknesses of each colour

Competencies
• Develop a quick way to recognize the different types of person you are dealing with in the hotel Industry
• Develop efficient strategies to communicate, influence and negotiate
• Elaborate the perception from “Difficult Person” to a “Valued Person” in your relationship with somebody

Mindset
• Be ready to see others in a different and more valuable way
• Open for new challenges and objectives

METHODOLOGY
Interactive discussions and participative exercises. Opportunities for reflection and expression.

PARTICIPANTS
• Hospitality executives from supervisors to general managers and above
• Individuals interested in improving their interpersonal skills and understanding and improving their interaction dynamics with others; applicable to both personal and professional life.

MODULE LEADER
Mark Dunford is a consultant at LHC. Prior to moving to LHC Mark was based in Barcelona as Development Director for Stein & Franklyn hotels and resorts giving him a strong knowledge of owner-operator structuring.

Mark has a comprehensive background in hospitality real estate, having also served in the London offices of Jones Lang LaSalle Hotels, where his primary responsibility was working on asset sales and acquisitions. He was involved in a number of deals on both a portfolio and single asset basis with transactions totalling some GBP 120 million.

Mark was also part of the early team at industry-leading The Bench (Now STR Global) where his main role was the UK-wide rollout of the service and facilitating the organization’s overall development.

He has also spent time working in hospitality operations in Kenya, Seychelles and the Caribbean after graduating from EHL in 2004.

RECOMMENDED READING
• Givens, C.J., (1993). Super Self: Doubling Your Personal Effectiveness. Diane Pub co, Darby, USA. ISBN 0788158325
• Winstanley, D., (2005). Personal Effectiveness: a guide to action. Chapter 4, CIPD, London. ISBN 1843980029

Contact Info

Office 2305, Indigo Icon,Plot F3
Jumeirah Lakes Towers
P.O. Box 215449
Dubai, United Arab Emirates

Tel: +971 4 369 5322
Fax: +971 4 369 5323
Mob: +97 155 1226222

web.: www.bhostservices.com