1. Technology
James Wilson: In-room technology will feature more prominently in the guest experience in the next few years with everything being available at the touch of a button. Interactive TVs with computer access and internet capabilities are going to standard fare and everything in hotel rooms from mood lighting to music are all going to be controlled and customised through technology.
Andreas Mueller: The big technology development for hotels in the near future will be Holographic Teleconferencing. Business travellers will be able to use 3-D holographic teleconferencing to include far-off members in a meeting. Smart cards are also going to be a new development within the next year or two. These cards will be embedded with a microchip and will be used by hotels to personalise the whole guest experience.
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Thomas Tapken: There will be a dramatic change in hotel technology relating to the guest with travellers increasingly turning to social media sites to make hotel bookings directly using mobile technologies such as ipads and iphones.
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