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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

The St. Regis Abu Dhabi to host Balinese energy healer in April

The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra

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Back Of House

Sheraton Grand Hotel to go dark for one hour as part of Earth Hour

Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative

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Food & Beverage

Abu Dhabi: Dining and entertainment destination on target to open in Q4, 2020

Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways

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People

Marriott’s Aloft Hotels hires general manager

Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.

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Business

700 guests rescued after high-rise hotel in Saudi catches fire

A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.

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LEISURE

Jumeirah at Saadiyat Island Resort to host eco-friendly swimming competition

To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.

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