Starting this week, InterContinental Hotels & Resorts will connect guests face-to-face with concierge teams at 10 properties around the world, including the InterContinental Dubai Festival City, using the new iPad 2 from Apple.
Using the FaceTime feature on Apple products – be it a MacBook, iPhone 4, iPod touch or iPad 2 – consumers can video chat with InterContinental’s concierge teams and receive a personalised service and destination recommendations before they leave home.
To date, InterContinental’s free Concierge app, which allows current and future guests to tap into the collective knowledge and experiences of concierge teams in more than 140 destinations, has been downloaded by more than 7000 consumers and has received a four out of five star rating.
“We are excited to further enhance our interaction with travellers via the iPad 2,” said Simon Scoot, vice president, Global Brand Management, InterContinental Hotels & Resorts. “As a brand, we pride ourselves on our ‘Insider’ Concierge teams and personalized service, and now prospective guests can access authentic destination advice and top-notch travel tips face-to-face before they even leave home.”
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Travellers who have had the opportunity to experience this new service and are eager to share their feedback regarding the Apple iPad 2 are invited to tweet InterContinental at www.twitter.com/WorldConcierge, using the hashtag #ICiPad2.
InterContinental properties participating in the initiative include:
InterContinental New York Barclay
InterContinental San Francisco
InterContinental Buckhead Atlanta
InterContinental Houston
InterContinental London Park Lane
InterContinental Dubai Festival City
InterContinental Shanghai Expo
InterContinental Hong Kong
ANA InterContinental Tokyo
InterContinental Bali Resort
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