Amadeus has launched the Amadeus e-Support Centre in Qatar - an online support tool where travel agents can find support information, resolve problems and log a case to the Amadeus Help Desk.
The online portal is already used by agents around the Gulf. It contains over one thousand knowledge solutions, tips and support guidelines. The wide range of resources and educational material can be searched by keyword, topic and specific system error message.
The system is available at no extra cost to customers and is designed to increase productivity and reduce telephone bills. Agents can also log a case online which will be automatically processed by the Amadeus Help Desk. Travel agents can then track the status, update or close the case online.
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Future enhancements will include an online Format Finder to help agents find the right Amadeus entry quickly and other features designed to push information to travel agents in the event of an ongoing problem.
Wafiq Al-Wahidi, general manager, Amadeus Qatar, said: “Online search technology and self service have become part of our daily lives. Amadeus has worked closely with customers to create new online support tools that are designed to make their lives easier. This investment in new technology will provide customers with better access to information and new and innovative ways to get the support they need when and where they need it.”
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