Royal Caribbean International has launched a new online training programme 'Cruising for Excellence', which includes 3-D environments for agents to explore the ship almost as if they were onboard.
The programme is available in 10 languages: English, Spanish, French, Italian, Portuguese, German, Russian, Chinese, Japanese and Korean; and agents who complete all training modules become the ultimate cruise specialists and gain the “Admiral” status.
Helen Beck, regional director, Europe, Middle East and Africa, Royal Caribbean Cruises said: “We are thrilled to be offering Cruising for Excellence, which encompasses all three brands - Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. The tool allows travel agents to learn at their own pace and to receive recognition based on successfully completing the different modules.”
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A leader board of top scorers completing the Cruising for Excellence online training allows everyone to see top achievers and drives a sense of competition between agencies.
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