Attendees at the 2012 GM event organised by Hotelier Middle East can expect high-profile speakers and great debate. Attendees at the 2012 GM event organised by Hotelier Middle East can expect high-profile speakers and great debate.

Get involved
Concluding the morning’s events is a choice of four interactive workshops covering HR, F&B, marketing and best practice. As always, our 2012 delegates will be treated to a delectable lunch providing a unique networking opportunity.
The hands-on approach will go on into the afternoon with four synchronised workshops covering ‘training and leading multigenerational, multicultural teams’; ‘delivering bespoke customer service’; ‘working with owners’ and ‘guest profiling for more targeted marketing’.
After a short break, our afternoon panellists will take to the stage to discuss the impact of drastic marketing budget cuts made during the downturn and how hotels can counteract the effects through relationships, CSR and technology.
Bringing the forum to an end, general managers from Emirates Palace Hotel, Le Méridien and Westin Mina Seyahi Beach Resort and Marina and Banyan Tree Al Wadi will seek to identify the emerging industry trends in the final panel session.
Every year this one-of-its-kind industry debate attracts more delegates and speakers than the last, and feedback just keeps getting better and better.
Moine Kandil, director of operations MEA, Millennium and Copthorne, attended the 2011 event and commented: “This was a significant event which I am sure will benefit the hotel industry in the region through the different insights that were contributed by the well chosen and deserving expert speakers”.
“Thank you for making me a part of this Great General Manager Debate. I am looking forward to being a part of it next time, I really appreciate it,” said Mohammad Khoshnoudi, general manager, Al Seef Hotel Apartments.
It couldn’t be easier to be part of the Great GM Debate. If you haven’t registered yet, simply email sue.lobo@itp.com or visit the website www.hoteliermiddleeast.com/conferences/uae/ for further details.

AT A GLANCE: PAST SPEAKER TESTIMONIALS

The 2011 events was deemed a success by both attendees and speakers…
“The debate gave the industry the chance to explore new opportunities needed to engender sustainability in what is an accepted challenging environment. The coming together for a meeting of minds and information exchange is essential as we move forward in destination development.”
HE Mubarak Al Muhairi, director general, Abu Dhabi Tourism Authority

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“It was an honour to participate in this event and share best practices and anecdotes with esteemed colleagues from the region. It is always an enriching experience to step back from our daily tasks and think about the nature of our work and how it is evolving. I really enjoyed the GM Debate, in particular the exchanges on the future of the tourism industry in the UAE.”
Marwan Al Ali, senior vice president of operations Middle East, Africa and South Asia, Jumeirah Group

“A very well-organised event and I am sure the GMs got a lot out of the panels.”
Mark Patten, vice president culinary, Atlantis The Palm, Dubai