These five finalists will compete for the F&B Manager of the Year 2012 title in the Hotelier Middle East Awards to be held on October 31 at The Ritz-Carlton DIFC.
Below you will find extracts and testimonials from the shortlisted nominations for each of the five candidates...
Ahmed Saeid, director of food & beverage, Fairmont Heliopolis & Towers
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About Ahmed
With 20 years of hospitality experience and a proficiency in the field of F&B, hmed has occupied various posts in many prestigious five-star hotels including Hyatt, Starwood, Four Seasons, IHG and Fairmont. He joined Fairmont Heliopolis & Towers in Dec 2010 as food & beverage manager in charge of 14 outlets and after one full year of success and great achievements he was promoted in Jan 2012 as director of F&B in charge of the banquet & outlets. He holds a bachelor of commerce and majored in business management. A highly recognised business management professional he is adept at enhancing the organisation’s bottom-line through a customer-centric approach.
Above and beyond the call of duty…
Ahmed Supports the marketing team in all events by being present at all times even on holidays to ensure that events are turned into remarkable ones. He accommodates last minute requests and challenges effectively and pleasantly. For instance, Ahmed handled the challenge with ease and resolved the situation when the expected number of guests in our annual corporate Iftar held on August 8th, 2012 was 300 while the actual number of attendees reached 550 pax. He organises at least two outings per month for his team to foster a positive relationship and enhance team work The result of 2011 colleagues engagement survey at the F&B Division was 4.50 out of 5, as all colleagues are engaged and satisfied about their job. He works very close in a supportive manner with the team and follows up on their progress with a clear development plan to ensure that they are on the right track. A star of the month competition increased the satisfaction of the team by selecting a star from each department based on performance such as up-selling, service, punctuality. Ahmed is passionate about everything he does; he exerts maximum effort to provide warm, sincere and engaging service that ensures guests feel valued and that moments are turned into lasting memories.
Testimonials for Ahmed
"Ahmed demonstrates a strict dedication to quality; invests the time and care to consistently apply Fairmont’s standard. We are always confident when Ahmed handles any request." Director of marketing, Noha Mansour.
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Oct 28, 2012 , United Kingdom
As a guest at Hilton RAK my wife and I have known Marino for several years and have seen at first hand, many times, the dedication and genuine commitment to hospitality that he exudes. He is an example and role model that many staff aspire to equal. He will be an invaluable asset to any hotel in...
Oct 19, 2012 , United Arab Emirates
In this ever evolving and growing hotel industry, Mr Marino is an exemplary person who embodies the true spirit of hospitality. He has utilized his past and his future visions to bring RAK Hiltion Resort and Spa to the forefront on the global map of hospitality. I have been a part of his team and...