Joseph Najm. Joseph Najm.

Joseph Najm, Crowne Plaza Resort Salalah

About Joseph
Joseph Najm is nothing but a man full of passion and dedication for work. His career success has started when he joined Ramage Co. as a Salesman in September 2002-May 2004. Joseph already exhibited certain traits that set him apart from the rest of his colleagues. Late in 2004, he joined Intercontinental Mzaar Lebanon as a Lifeguard where he demonstrated his abilities and skills to excel better. As a certified therapist, he decided to take a change in his career journey, when he took the physical therapist role for the sporting delegation of the Saint Joseph University in Italy and later in 2007 up to 2009, as a physical therapist in a Physio Polyclinic in Lebanon. With his determination and hard-work, he paved his way as a SPA Supervisor in 2010 at Le Royal Hotel, Lebanon. Joseph was able to share bright ideas which contribute to the revenue generation of the hotel. In January 2010, as an affirmation of his love for physiotherapy, he founded his own physiotherapy and fitness clinic. However, a call for a more challenging career brought him to Crowne Plaza Resort Salalah when he joined the property as a Recreation Manager in 2011. Within the 09 months handling the role, his department experienced extensive changes with his initiatives introduced and implemented.

Above and beyond the call of duty
It has been almost a year since the Recreation Department was left hanging, without a manager to directly guide and oversee the operation. Guests and members come and go with what is used to being offered. But somehow, there comes a time that people seek a new and a fresher form of leisure and activities. And Crowne Plaza Resort Salalah has to come up with someone who has an up-to-date knowledge and capable in handling these aspects of business. Joseph has been the key factor in bringing the necessary changes needed in the Recreation Department. He has been very adept to focus on the areas which need certain aspect of attention. He is an efficient manager, who looks after the morale of his colleagues. Joseph has able to transform the image of his department so as to reflect wellness, grooming and fitness that basically his department stands for. And that’s what Joseph tries to picture out with the implementation of the new Health Club uniform which changes how we see our Health Club colleagues in their sporty and pleasant outfit! Joseph was able to introduce numbers of initiatives which are of great help on the improvement of our services. Starting of which, the replacement of the old health club membership cards with the new ones of better quality and which reflects Crowne Plaza brand standards. He is also engaged in looking for an alternative recreational facility in our golf course to boost our revenue and would make Crowne Plaza Resort Salalah as the tourists’ choice of vacation. If his plan will be materialized, CP Salalah will be the first one to have an Aqua Park in whole Oman! Aside from that he is also conceptualising a SPA project in one of villa which is a very good revenue-generating idea. Joseph is a manager who is willing to lend a helping hand. Although his department is always in a busy operation every day, he still managed to send one of his colleagues for a task force in one of our sister hotel as they were short-staffed in their department. With that, basically Joseph has to do an on-floor involvement with the operation even if it means extra working hours for him and not a single word of complaint was heard from him.

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Testimonials for Joseph
“On a colleague perspective, Joseph is a hard-working manager. He is clear in setting the objectives of the department and he is passionate with his job as to drive results for the visions that he has established. He is modest and respectful no matter of what is your position or culture. Joseph is a calm, out-going and down-to-earth manager and I’ll always look up to him with utmost respect.” Cecilia Eugenio, health club receptionist.

“Joseph has done an excellent change in the existing operations of his department. He is able to contribute valuable ideas that focus on the profitability of the hotel. He collaborates well with the management team and with the rest of the colleagues. He is a task-oriented person whose drive for getting the job well- done is limitless.” Mathew Oommen, finance and business support manager.