Mirza Ehsan Ulhaq, IT manager, Crowne Plaza Jeddah
About Mirza
Mirza joined Crowne Plaza Jeddah in August 2004 taking charge as IT manager. It was the time when the hotel had legacy non-standard systems running on old infrastructure. The computer users were adhered to manual practices not utilizing network shared environment. Since ever his joining Mirza started working on improving thestandards of the hotel systems and network infrastructure. Soon after joining Mirza installed high speed internet system. Based on previous experience and careful budgeting Mirza implemented HSIA at an economical cost. This addition was a plus to the hotel that the hotel started providing internet service in guest rooms and enhanced guest satisfaction. Moreover the system has become most revenue generating unit making almost SR 300,000 every year.
Above and beyond the call of duty…
Mirza believes that attending guest personally builds more confidence on the guest that he is been given full attention. He always says that internet is the most required service by the guest and if the guest has some issue he should not be kept waited. He is always there to attend the problems of guests. His busy schedule never forced him to be out of other activities. He is member for Responsible Business Committee of company’s wheel program. He remained active participant of the committee giving the direction to the members. Bringing ideas that made our hotel to be ahead in the program. He is behind organizing Earth Hour, Earth Day, IHG Race Day. The committee organized donation of clothes and other charity works. In Go4Gold, another program of the company, Mirza is appointed as Chairman. Where he lead the program by organizing events, competitions and sports. With his leadership and dedication to yearlong program the hotel achieved all three medals namely bronze, silver and gold. Mirza has done incredible job in the implementation of all the systems. He has been implementing systems from his joining. He performed all the installation very well. In the past two years he arranged several system upgrades and still working for the addition of new systems. When implemented digital signage system that is the time he showed his commitments.
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Testimonials for Mirza
“We worked together for several solutions and I found him cooperative and innovative. He observes the scenario and come back with simple and suitable solution.” Jarallah Al-Malki, finance & business support manager, Crowne Plaza Jeddah.
“He is a team worker, leads with sharing allowing others for feedback. He has done several implementations for us, he was leading the projects but worked as team, listened to us and gave us what we are looking for.” Ashraf Al-Naimi, front office manager, Crowne Plaza Jeddah.
“During my work with Mirza he shows a great ways of managing changes, solving problems and making decisions and influencing others which were very clear while upgrading PMS and revenue management systems. He is very innovative, setting visions and strategy and keeping himself updated to enhance business skills and knowledge. He communicates with others effectively by building and maintaining relationships with teams and work groups.” Sherif Rahouma, area director of revenue, Crowne Plaza Jeddah.
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