Tahir Masood. Tahir Masood.

Tahir Masood, Radisson Blu Hotel, Dubai Deira Creek

About Tahir
Tahir Masood joined the hotel as a cleaner in 1989. He works with dedication and ownership. Due to his willingness to learn, he learnt Marble crystallization, polishing and Buffing all kinds of floors such as Marble, Parquet, Granite, vinyl floors and Shampooing of carpets. He conducts training to all new employees on cleaning and how to maintain standards on floors, washrooms, Function rooms, Employee lockers and all other public Areas. Due to his Yes I can Attitude He was nominated as the employee of the month and later in 1999 he was selected as the Employee of the year. Due to his leadership abilities during this period he was promoted to the Position as Head Houseman. In 2005 he had to leave as his parents wanted him to have a baby and he rejoined after the delivery of his baby Son in 2007 February. Since then Tahir has been working in the department not only taking care of Housekeeping but also assisting all Food & Beverage areas as well as Admin staff in all offices when required with a true “Yes I Can “spirit. He is always sharing his knowledge with his team members during day to day operation and during on Job Training. Since 2005 till to date Tahir has received many Honesty Awards for returning left behind items by guests in Lobby, Washrooms and other public areas. Tahir also assists in the hotel Christmas Decorations by assisting in the Installations. He is always willing to assist in all extra work in guest rooms such as moving and shifting Furniture, mattresses etc and works without looking at the watch.

Above and beyond the call of duty…
In the year 2010 the In Door Plant Contract was terminated and since then till to date the Indoor Plants are being handled by Tahir in addition to his normal duties as a Lobby Cleaner. Tahir has assisted the hotel in saving Yearly, a sum of AED 52,800. In year 2010 he worked with 11 staff instead of 13 during the Day shifts, covering all Public areas 16 Restaurants and 04 Bars and the Dhow covering the areas as and when required and worked with a good team spirit with all his colleagues. Two staff was reduced in year 2010 till 2011 which reduced cost by AED 4800. And The Hotel Achieved 100% in Public Area Cleanliness in the Quality Performance Review. Also he managed to work without Florist in the year 2011 by taking care of the flower orders and flower distributions to the outlets/ banquets as well as maintaining indoor plants in public areas of the hotel in addition to his normal duties. In May 15th 2012 at around 5:50 am in the morning, there was a major water leak in the Shabestan Restaurant. Tahir kept what he was doing and started clearing the water from the carpet and other areas. Tahir immediately called one touch service, Security and Housekeeping to get every ones help and assistance to clear all the water to avoid major damages. Year 2011 also had a major water leak. It happened on the 2nd floor behind Palm Grill restaurant. The water was coming up to the Guest Lift area. Security called Tahir who took initiative and started to stop the water flooding into the lifts before he received assistance from others and cleaned the area which again prevented from having a major disaster. Similar to a “Police Man” while walking around the Public Areas he always ensures that Ballrooms & meetings rooms lights & AC are switched off when not in use, to control on Energy consumption. As Tahir is very much cost conscious he assists to reduce repair charges of cleaning equipment by finding old parts from obsolete equipment which could be used and manage to get out of order equipment repaired to working condition.

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Testimonials for Tahir
“Mr. Tahir is kind of person who works always on a shade. He works very hard in cleaning public areas, which is a very difficult task. He never complained about his duties and tasks and goes over expectations all the time. Public areas in a hotel is the first impression given to the customers and I must say that due to his dedication we have very good guests comments. I am very happy counting Tahir in the Radisson Blu Deira family. He is a serious asset for the hotel, and having the right attitude. Regards.” Gerard Moutou, executive assistant manager Radisson Blu Dubai Deira Creek.

“Tahir is very enthusiastic and consistent with his job. He is always willing to go the extra mile by volunteering to help in any task like setting up Christmas decorations, tending indoor plants, shifting furniture etc. His services have far exceeded the requirements of his job. He inspires others to exceed and excel in their performances. Tahir takes ownership of the problem and follows through to its resolution with the Yes I can! spirit. I have observed that he readily takes up challenges as his own responsibility and follows up until it is resolved with perfection .His positive attitude, dedication, passion and caring are few reasons for me to nominate him for the Hotelier’s Un Sung Hero Award of the Year.” Jean Sara Thomas, food safety & hygiene manager.