Hussein Hachem, Al Bustan and Al Murooj Rotana Dubai
About Hussein
Hussein Hachem has been an accomplished hotelier for over 32 years. He has started his hospitality career with Sheraton Hotel & Resort Abu Dhabi in 1979, successfully winning the Best Performance Award in 1980 by the Sheraton Management Corporation just merely a year after joining the property. As he went forward with his career, he also worked in Sheraton Munich in 1991 prior to joining Beach Rotana Abu Dhabi as F&B Manager in 1992. Moving forward, he became Executive Assistant Manager of Al Ain Rotana in 1998 and climbed up as General Manager of Al-Sayeda Zeinab Rotana in Damascus Syria. He moved back to Dubai as General Manager of Jumeira Rotana Dubai in 2001 followed by taking cover Al Murooj Rotana as GM in 2005. Consistently showcasing utmost professionalism, passion, dedication and excellence in the industry, the management of Rotana promoted him in 2009 as Cluster General Manager of Al Bustan and Al Murooj Rotana, two key five star properties in Dubai, the position he holds with great passion until now.
Above and beyond the call of duty…
As Cluster General Manager of two important five star hotels of Rotana in Dubai, Hussein Hachem has and continues to manifest his expertise in driving these two hotels to success. Hachem is well known in both Al Bustan and Al Murooj Rotana Dubai to walk the extra mile and give utmost priority and support to corporate social responsibility, charity events, and environmental initiatives as well as to be a very hands-on GM when it comes to employee welfare. Hachem has actively supported the Blood Donation campaign held at both Al Bustan and Al Murooj Rotana in 2011 and 2012 that was done for the benefit of Al Wasl Hospital. Majority of around 1,000 employees from both properties lined up to donate blood with Hachem being the first one on the queue setting a good example for his team and emphasizing how important the initiative was. On December 8th – 10th, 2011, Autism Around the World Conference, a very important meeting on special needs was held at Zayed University. Hachem has manifested his strong support to this noble cause by sponsoring the press conference (venue and F&B) for the said important event at Al Bustan Rotana, despite the high demands of meeting rooms during the said period. As Hachem mentioned, “It’s not about the revenue all the time, it’s about pulling strings to give back to the community and support very important causes.” This was highly appreciated by the organizers who have presented him with a plaque of appreciation during the event. In both Al Bustan and Al Murooj Rotana Dubai, around 30 employee activities per hotel were done in 2011 and 2012 which included movie nights, employee parties, monthly GM lunches, monthly Duroob lunches cricket matches, badminton matches, basketball matches, etc. Hachem has always been supportive of these activities and attended most of them despite the heavy demands of his job. He has even hosted and played in a volleyball tournament that had the department heads vs the rank & file team memebers, which has brought much delight to the employees.
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Testimonials for Hussein
“Hussein has managed to give the term “hotelier” a whole new meaning and perspective. He represents highly positive added value to the hotels industry and is an excellent 1st class GM. He knows his business in depth and he is the right man for the job he is doing. As their client, we are assured to know that Hussein is a valued member of Rotana team and someone we can always count on. Over the past years, he has consistently gone above and beyond his job to satisfy us client by listening and making sure that he is able to address each concern. He is very responsive in a timely manner and even beyond his duty. I admire his professionalism in rendering good customer support and customer satisfaction at all the times, and he is a very honest and calm person.” Charbel Semaan, senior manager, Petrofac Emirates.
“I have been, still am and will always be a very loyal guest to Al Murooj Rotana because of the special care and treatment provided by the GM himself, Mr. Hussein Hachem. He always ensures we get the same high quality level of service regardless if the hotel is fully booked or not. He is a very hands-on GM and I am always happy to meet him every time I visit Al Murooj Rotana.”Tareq Al Rub, commercial director Middle East and North America Flavors, Firmenich.
“ I have been collaborating directly with Mr. Hussein Hachem at Al Bustan Rotana Dubai for over 2 years and under his umbrella as Cluster General Manager of Al Murooj Rotana and Al Bustan Rotana. I can tell that he is very much driven for results, sticking to deadlines and placing the objectives at challenging levels. I know him as a man displaying honesty and integrity, making him a model for all colleagues. I have personally learned a lot under his direction, and taken from his experience of our industry which he does not miss to share with others. He is very well appreciated and respected by his team members for both his frankness and fairness in handling matters, while his experience and level of expertise is well recognized by his peers.” Franck Royer, executive assistant manager, Al Bustan Rotana Dubai.
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