R. Sivalingam, Towers Rotana Hotel R. Sivalingam, Towers Rotana Hotel

R. Sivalingam, Towers Rotana Hotel

About R. Sivalingham
R Sivalingham (fondly known as Siva) joined Towers Rotana in 2008. He had previously worked as Head of Housekeeping and Laundry in IHG, Hilton and Shangri- La in the Middle East. The Housekeeping department was disorganized at that time as three Housekeepers had come and gone within a short span of 18 months. Siva was hired to bring in stability and development to the team. His assistant and Sr. supervisor resigned the day Siva joined on grounds that they did not want to prove their worth with a fourth boss who too may leave in a short span like his predecessors . He gelled the team together by being with them. Within the next couple of months The Housekeeping team won the Best act in the annual party and then the Interdepartmental volley ball tournament. The team was on the race to the Top in all aspects. Morale improved. Housekeeping team Employee satisfaction increased from 84 to 90% that year, which was followed by Guest satisfaction of Housekeeping cleaning score increase from rose from 84 to 88 From then onwards Siva lead the Housekeeping department to the Top over the years in every aspect. He has earned the respect of the whole hotel and has definitely brought in stability to Hk department in these four years

Above and beyond
Siva does computer training for HK team He is very passionate about the environment and trained his team well on recycling. His initiative of recycling has been recognized by the Emirates Environmental Group by inviting him to plant trees along with EEG successively for the past two years for his initiative of recycling. He also championed the Application for DTCM green Tourism Award in 2009 and 2011. Towers Rotana won 2nd Place under four star categories in 2009, it won a special merit award in 2011 Siva is regular Blood Donor and also organized Blood donation campaigns for the hotel. He initiated collection of used guest amenities from all Rotana hotels and distributed them to labour camps through a charity. Following is a email from charity worker From: Sofia Bhatti [mailto:sofiapbhatti@gmail.com] Sent: Thursday, 15 September, 2011 12:40 To: Ramanathan Sivalingam Subject: Lotus Hotel Siva Hi.I cannot thank you enough! I have just received a call from Anushka from the Lotus Hotel chain and she told me that you had mentioned my project. She will get back to me with timings, amounts etc. So thank you again, not only are you kind enough to donate the Rotana things but you are alos encouraging other hotels to do the same. God Bless You Sofia

Story continues below
Advertisement

Testimonials:
I am providing Guest comments on Housekeeping as support. Though Mr. Siva's name is not mentioned the credit goes to him for leading the team.

Seok Kee Ms. 1312 5/6/2012 Please make any additional comments on your Guest Room Experience (optional): The housekeeping cleaner Laqeel - who serviced my room daily was excellent as he kept the rooms very clean and made sure that the room was always clean and comfortable.

John Evans Mr. 2303 6/24/2012 Name of employee that provided exceptional service: House keeping/Room cleaners for 2303

Towers Rotana - Dubai Eric Foster Mr. 0713 3/11/2012 Name of employee that provided exceptional service: Room Cleaner / Attendant for 713 - Excellent young man

Towers Rotana - Dubai Amira Qureshi Ms. 1102 6/25/2012 Comments Vickram and rayan at the front of the hotel were extremely helpful am. Polite. Staff are really friendly an so are the cleaners especially in floor 22 and 11. The breakfast staff could improve their service.

STowers Rotana - Dubai Harry Puckering Mr. 2205 7/14/2012 Name of employee that provided exceptional service: My room cleaner: wonderfully positive. I don't know his name.

Trip Advisor comment TORINO 74 - Italy Good Hotel Nice location- reviewed 21 May 2012 "........they clean the Room 2/3 times a day. So its pretty clean

Trip Advisor comment PCH525032 -Lechestershire A great friendly Hotel -reviewed June 22,2012 ......We stayed on the 16th floor and our room was kept immaculate throughout our stay.Housekeeping could not have been more helpful providing a "turndown and replenishment" service of an evening. as a great tea drinker i requested additional tea and milk and this was provided without any problem.

Comments from Collegues Raed Al Hussein – Director of Finance Towers Rotana I support Siva’s nomination for Best Housekeeper award as he is well experienced and runs the operation efficiently. As a financial man I admire his ability to answer my queries clearly with facts and figures. He has a very good attitude and organized in his work. He is multi skilled. He always supports his team and fights for their rights.

Cho Cho Niang _ Director of Front office Towers Rotana I have known Mr. Siva from our previous work place in Muscat. He is different to other Housekeepers in the aspect that he treats the Rooms and even the whole hotel as one entity. There is no domination of Housekeeping –my department. We have developed a good relationship between the departments. He responds to our needs quickly and effectively. He develops his team well and I have taken a couple of his team members into front office over the years. He supports us by updating preferences in Guest profile. Most of all in any situation he is calm and has a smile .

Sherwin Panaga – Housekeeping order taker. Towers Rotana I support Mr. Siva’s nomination as Best Housekeeper as he has promoted many of us over the four years. Very few bosses will take risk in promoting people from within. Last year 2011 we had our Assistant Housekeeper and three supervisors all promoted from within. Mr. Siva guided supported and backed us . With his maturity and creative ways he can handle any difficult situation. He also introduced White Glove quality awards and productive incentive awards to the Housekeeping team which was appreciated by the whole team. He has excellent computer skills and teaches us well. He cares for the team. Organizes team events, made a Housekeeping fund and supports us in our sports activities

 

Article continues on next page…