Monsif Damar. Monsif Damar.

Monsif Damar, Grand Hyatt Dubai

About Monsif
Monsif Damar joined Grand Hyatt Dubai seven years ago and has shown dedication and contribution in term of achieveing the F&B objectives effectively since then. He started as a waiter at the hotel and gradually progressed into the positions of team leader, assistant manager and restaurant manager of The Market Cafe, a role which he now holds. Throughout his tenure, he has cross-trained at various different F&B outlets amassing the best practices of the operational and service standards of each team he has been assigned to. He was awarded the 5-year service award from Hyatt Hotel Corporation and is well on his way to even achieving 10 years of service with the hotel.

Above and beyond the call of duty…

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While all employees are committed and motivated in their various roles, Monsif goes beyond his regular duties to be accessible and available to his staff and guests well beyond time and requirements. He is often seen at The Market Cafe across all shifts, be it breakfast, lunch or dinner assisting his team to manage guests, seating them, serving them and even clearing plates and glasses when required. His team knows that they can rely on Monsif at any time to assist when they are short-handed or when the hotel is running at full occupancy especially over the breakfast period. Some guests have even been to known to remark that Monsif is like the restaurant's "mascot" - always smiling, greeting and assisting them whenever required. His commitment and dedication is evident to both internal and external customers. In order to increase motivation levels amongst his team of 43 employees, Monsif single-handedly plans his team outings on a regular basis in order to foster a closer sense of belonging and a family atmosphere among the department. Knowing that most employees are away from home and living in Dubai without their families, this sense of camaraderie and support is important in retaining their loyalty - Monsif has recognised this very well and works well to keep his team closely-knit. This is evident in the low levels of turnover shown in his restaurant. Apart from his regular duties as the restaurant manager at his outlet, The Market Cafe, Monsif was also tasked to be one of the team leaders who manages all the logistics aspects of the 2011 New Year's Eve celebrations at the hotel. Having performed this duty numerous times over the years, Monsif was one of the more senior and experienced individuals working on this big event project from the planning and concept development stage, to working with the F&B team for implementation and preparation and being the on-site support system for the night itself. This includes preparing all the logistical requirements for the event, scheduling and supervising.

Testimonials for Monsif
“Monsif is the most experienced and senior member on the team and can always be relied on to solve any problems that may arise in the day-to-day working of the F&B department.” Kifah Bin Hussein, EAM food & beverage.

“Monsif is one of the most flexible team players in the F&B team. His instant reaction to any calls for assistance or ownership towards projects and his keen attention to detail and follow-up are his key strengths.” Dimitrios Kotsifakos, assistant director of food & beverage.

“Monsif is a very Marketing-oriented manager, who believes in the right marketing tools to promote his restaurant. In this respect, he is very supportive of the Marketing team in suggesting ideas and implementing our recommendations to his best ability.” Gina Desmeralda, marketing communications manager.

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