Villa Beach Villa Beach

Santhosh Kumar Pooswamy, Oulet manager, Jumeirah Beach Hotel

About Santhosh
Santhosh Kumar Pooswamy joined Jumeirah Beach hotel in 2011 as an outlet manager for Villa Beach. Santhosh has been a very committed, dedicated and flexible team member, always ready with new and innovative ideas to generate revenue. Santhosh maintains quality and is a hard working person. He has always been impressive in his professionalism, passion and has excellent customer service skills. His commitment and dedication to his job has always been of the highest level. His ability to lead by example and motivate others with his unsurpassed passion is commendable.

Above and beyond the call of duty…
Santhosh’s management skills successfully demonstrate an ability to deliver high quality service whilst maintaining operating costs and effectively managing revenue. He achieves financial objectives by exhibiting exceptional leadership and time management skills for overall market leadership through directing daily financial, administrative operations and constant implementation of strategic decisions based on customer feedback. He has reduced costs by 16% & improved efficiency by 33%. Santhosh is a multi-lingual and well-traveled F&B professional who can easily adapt to any environment. He has an efficient and logical approach to business and can establish relationships swiftly. Being a self-starter, he can see through concepts from inception all the way to successful launch and beyond. His sense of humor helps to keep interactions light, yet he never loses his focus to get tasks done right the first time around. Santhosh’s way of interacting with both guests and colleagues are exceptional. He is detail-oriented and always eager to utilize his knowledge to enhance the guest experience wherever needed. He is always willing to foster the professional growth of those around him. His attitude always remains positive; add on top an energetic and insatiable thirst for completing the job, you understand why Santhosh is unique and pleasant to work with and he is an excellent manager with strong organizational and people skills, as well as in-depth knowledge of menu engineering techniques with direct positive effects on revenue and profit.

Story continues below
Advertisement

Testimonial for Santhosh
“Santhosh has worked for leading hospitality companies with varied strengths and vision. He has all the aspects of managing operations, including setting standard process and procedures, budgeting, building effective manpower grids, PR, staff recruitment, and short and long term marketing strategies. Santhosh is very reliable, committed and a hard working team member. He has adapted to various situations and supported the necessary changes for the best of the business. He has the big business managers talent and can drive a very large team without losing a single detail. He is a firm person, decisive with a great overview, and an excellent strategist. Santhosh has strong analytical and methodical skills and impresses all of us with a can-do attitude. Also he has good interpersonal skills and balances administrative and operational duties. He is well respected and trusted by peers, direct reports and supervisors, also he is a true hotelier and is very guest oriented. He is very supportive towards his subordinates and very accommodating and people focused.” Rikhsibay Tursunov, assistant F&B manager – Jumeirah Beach Hotel.