Mohamed Saidul Belal. Mohamed Saidul Belal.

Mohamed Saidul Belal, laundry manager, InterContinental Riyadh

About Mohamed
Saidul has been employed by InterContinental Riyadh since April 2006 as Asst. Laundry Manager. Since he joined I was extremely delighted with his all initiatives and overall work habits those encouraged me to promote him for full Laundry Manager position just after 20 months of his service period. I have always found Saidul very matured, personable and conscientious on his work. His job performance has been exceptional to our external and internal guests and we received positive feedbacks mentioning that they met with him one on one and commented specifically on his ability to address their needs in a professional and empathetic manner. Saidul is highly regarded by his co-workers for his strong teamwork and leadership skills. He has strong interpersonal communication skills which made him a very successful leader among our Managements. In his job and assignments, Saidul is very much enthusiastic, competent, and confident. We often co-facilitated and I could always count on him to be well prepared. I personally find him always satisfy even the most challenging situation and he always strives to meet commitment despite difficulties, obstacles and shows tenacity. He is the epitome of great attitude. He inspires everyone around him with is dedication and caring. He is a tremendous asset for our property. He was short listed for Best Laundry Manager ME Hotelier Award in 2010 and after his another successful year he was highly commended for best Laundry Manager of the Year for 2011 ME Hotelier Awards and now he has my highest recommendation for the first place of Best Laundry Manager of the Year for ME Hotelier Award 2012.

Above and beyond the call of duty…
Saidul demonstrates dedication and focus, sets high personal standards aligned to our achievement during 2011 financial year. His ‘can-do’ attitude and dedicated efforts over the year encountered remarkable highest Laundry revenue during the year of 2011. The final calculation has been made on his departmental P&L that, 12.62% revenue was above than the last year which is total actual 2.77 million Saudi Riyal from the In-house and Outside guest laundry but without any compensation or any specific complaint and the same time he also has managed to control and reduced of total supplies and cleaning cost by keeping the same standard of quality of washing and laundering process. Saidul has created an environment where best practices are sharing and creatively flourishing within the department. He always encourages others for their ideas or agendas for mutual benefit for the hotel. He rewards them whenever there is opportunity raise. He took entire team out for a special dinner or for shopping to purchase winter jackets or nice gift or to visit a special place for their remembrance and gain local knowledge. Saidul has demonstrated a willingness to work with the transition teams and provided an excellent example of how cooperation can yield results which drags his departmental Employee Survey score 100 percent at all time which also support to raise our hotel overall engagement score for exceeding our expectations among all the properties in the Saudi Arabia. Saidul has introduced couple of initiatives those were highly recommended by the Management and it’s benefits also goes to all the departments. His recent activity ‘’BUDDY SYSTEM’’ for newly hired employee was highly appreciated by the Organization and Development Manager. Saidul observed that, all new hired employees feel uncomfortable, scar, and nervous when they first time arrive in Airport from their country which does not make them really a Great Start.

Story continues below
Advertisement

Testimonials for Mohamed
“ I would like to take this opportunity to complement Saidul, our Laundry Manager on how he making an outstanding revenue and excellent cost control against the Laundry budget. His departmental P&L status is in excellent stage which was calculated as 12.62% cost controlled and 8.2% increased additional revenue than the budget and the same time he has also managed to keep the same standard of service to our valuable customers which is extremely conscientious with the work being done quietly, neatly, on time, and with almost no disruption to our normal daily activity, it was a "Job Well Done." Therefore, I strongly recommend Saidul’s name for the ME Hotelier Award 2012 and I wish him a very good luck.” Nizar Sadakath, area chief accountant, InterContinental Hotel Riyadh.

“Saidul is a great asset of Intercontinental Hotel Riyadh. He has been able to exceed the expectation of our customer by delivering of his excellent service which is pride to have him with our team. I brought an expensive suit but I was totally disappointed when I found its collar is completely misshaped and I couldn’t ware it at all. I consult with Saidul for any solution. He was given me some hope and taken the suit with him in his Laundry. Next day when I got back the suit I was shocked. It was amazingly fixed on me rather than my any other suit. Saidul has done some hidden stitches inside the collar by himself which was not visible at all and it was in very professional way. Therefore, I must say Saidul is a master on the garment field. His continues contribution in our customer service is remarkable skills and I am highly recommending Saidul’s name for ME Hotelier Award 2012.” Ahmed Mahfouz, area director of revenue management, Riyadh-KSA, IHG | InterContinental Riyadh.

Article continues on next page...