Rajesh Menon. Rajesh Menon.

Rajesh Menon, laundry manager, Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

About Rajesh
Rajesh joined as Laundry Manager at Shangri-La Hotel, Abu Dhabi on September 2009. He has a total of 16 years experiences in laundry department. His work experience includes the following hotel companies such as Hilton Waldroff-Astoria, P&O Cruises, Taj Hotels and Oberoi Group of Hotels.

Above and beyond the call of duty…
As the Laundry Manger, he had contributed in the laundry revenue increase. The combined laundry for the whole complex saw a year end increase of 08%. The Department closed the year 2011 at 87% profitability. Ms. Sabah one of our resident guests bought couple of expensive Abaya from a very reputed Shop in Abu Dhabi. When she gave for dry-cleaning we noticed that one of them was not hemmed on the sleeve. We were informed that this is the design. On behalf of the guest I contacted the Shop, went personally to the shop spoke to the Branch Manager and convinced him that it was a manufacturing error. The Manager agreed and changed the whole sleeve free of charge. The guest was happy about the outcome. Rajesh has implemented the High Efficiency Low Temperature Program also known as HELP, there was a substantial amount of saving both in terms of water as well as electricity. The figures of electricity cost only went up by 02% where as the amount of linen washed had gone up by 18%. Guest complaint response is well managed through collation of guest complaints. It helped in analyses of the problem which in turn would lead to finding the root cause thus minimizing the issues. Rajesh is an excellent leader who drives his team towards achieving their goals and brings the best out of them.

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Testimonials for Rajesh
“I have worked with Rajesh and he has supported the SLAD housekeeping team during tough times and helped to foster the team spirit between both the departments.” Lucia He, eExecutive housekeeper Shangri-La Abu Dhabi.

“Rajesh is our Laundry Manager who drives the central laundry plant for the entire complex of 682 units plus the Souk. He has a pleasing personality and strong positive vibe to the way he conducts himself. He is very much results driven which is visible in his financial results which increased by 08% over previous year 2010, customer satisfaction results increased by 10% over previous year 2010. Laundry showed an increase of 68% in the audit score conducted in 2011. In 2012 even with lower revenues he has been able to achieve 90% profitability for his department. He has been instrumental in revenue generating ideas like "fill as much as you can" promotions which yielded 10,000 Aed in 3 months. Staff turnover was reduced by more than 08.1% over previous year 2010. He was able to promote 01 supervisor and 03 valets in 2011 from laundry attendant positions, whilst his Assistant Laundry Manager was groomed to take up the position of laundry Manager of Dubai Shangri-la.” Viri Kaur, executive assistant manager rooms division, Shangri-la Abu Dhabi and Traders Hotel Abu Dhabi.

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